Operational Manager Office Assistant
Resume:
Angat Singh
KR Puram, Bangalore, KAR-******, INDIA • +91-879-***-**** • *******@*****.***
Linkedin - https://www.linkedin.com/in/angatsingh89/
KEY PROFICIENCIES
10+ years of exclusive experience in the hotel and tourism industry
Effective organizational, administrative and time management skills
Skilled in building and maintaining good relationship with customers/guests
Proficient in both oral and written communication skills
Multi-tasking with ability to work under pressure and perform tasks under minimal supervision
Boosted hotel booking by 25% via Online Travel Portals like Expedia, Booking.com, Agoda etc
Proficient in various computer applications/software like IDS ver - Fortune Next V2.0.82, WIN HM/Hotel Logics/Lucid along with good command in MS Outlook, Word, PowerPoint and Excel
SKILLS AND EXPERIENCE
Hotel Operations Manager
Welcomes guests and fosters customer loyalty through his/her friendly manner, Develops high quality relationships with guests throughout their stay
Prepared reports of the daily activities of the organization along with Production Reports, Inventory, Occupancy and Monthly Sales Report
Coordinated with all other department like Food and Beverages, housekeeping, front office, maintenance etc. to achieved excellent customer/guests’ satisfaction
Performed the tasks of reporting to the Center Head in case of critical problems
Handling high level guests/conference hall bookings for meets and visits
Make report of financial performance of (Up selling, Room Revenue, Operation Auditing)
Front Desk
Making travel arrangements such as arrange travel schedule, reservations, tours arrangement, ticket booking, hotel arrangements, taxi booking etc. for Executives and Senior Executives level either through company agent or company travel portal
Performed all tasks of telephone handling and responded confidently to all the enquiries about the organization
Handled the responsibilities of ensuring that all the queries and complaints of customer are promptly attended
Performs the tasks of attending as well as answering incoming and outgoing call including Transferring respective calls to the concerned person of the departments
Monitor all floor executives to ensure maximum guest satisfaction thought personal recognition and prompt cordial attention from arrival through departure
EMPLOYMENT HISTORY
Operational Manager Sep 2019 – July 2020
Sasya Homes [INA Elite Hospitality], Bangalore, INDIA
General Manager May 2018 – Aug 2019
Treebo Group of Hotels, Bangalore, INDIA
Front Office Duty Manager March 2015 – May 2018
Shilton Group of Hotels, Bangalore, INDIA
Front Office Executive Oct 2013 – March 2015
Shilton Group of Hotels, Bangalore, INDIA
Hotel Executive Trainee Dec 2012 – Sep 2013
Radha Regent Hotel, Bangalore, INDIA
Front Office Assistant June 2012 – Oct 2012
Zip by Spree Hotel, Bangalore, INDIA
Front Office Assistant July 2011 – June 2012
Lords Plaza Hotel, Bangalore, INDIA
Front Office Assistant Jan 2011 – June 2011
Tridev International Hotel, Orissa, INDIA
Industrial Trainee July 2009 – Jan 2010
Tridev International Hotel, Orissa, INDIA
EDUCATION HISTORY
Diploma in Hotel Management 2010
Orissa Institute of Hotel Management, Sambhalpur University, INDIA
Higher Secondary Certificate 2007
Kalyani Raya Maha Vidhalya, Orissa Board, INDIA
Secondary School Certificate 2004
D.A.V High School, Orissa Board, INDIA
PERSONAL INFORMATION
Date Of Birth:
22nd Oct 1989
Permanent Address:
House No - E-1, Koel Nagar,
Rourkela - 769014.
Orissa
Mobile No:
Email ID:
*******@*****.***
Sex:
Male
Nationality:
Indian
Languages Known:
English, Hindi, & Punjabi
Hobbies:
Listening to music and Surfing over the internet.
Angat Singh
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