ACHIEVEMENT

Successfully launched a group community as a medium to easily

reach out every employees in the company.

Successfully developed the training database to easily check the trainings attended by employees

JOYLEEN

VIRTUAL ASSISTANT

PERSONAL PROFILE

I am here to help you succeed by getting rid of time-wasting tasks like data entry, grunt work, and tasks that never quite get done. I am a highly driven, creative, and versatile professional with a strong background in administrative works and customer service CONTACT DETAILS

Mobile: +639*********

Email: adnqpy@r.postjobfree.com

Skype: live:iam.joyleencervantes

SKILLS & COMPETENCIES

• Email Management

• Social Media Management

• File Management

• Content Creation

• Customer Service

• Project Management

• Product Research

ACADEMIC HISTORY

LORMA COLLEGES

2017

VIRTUAL GRAPHICS DESIGN III

NEW ERA UNIVERSITY

Major in Marketing

Graduated, 2012

BACHELOR OF SCIENCE IN BUSINESS

ADMINISTRATION

CERVANTES-MENDOZA

WORK EXPERIENCE

VIRTUAL TRAINING AND ADMIN OFFICER

• Manages Facebook Group Community for employees

• Creates content and layouts for the internal newsletter and community posts

• Answers clients' inquiries and concerns

• Orients new employees virtually with HR Basics and GSuite

• Monitors training programs attended by all employees

• Facilitates training programs such as Basic and Intermediate Excel TOPSPOT MULTIPURPOSE COOP, 2020-PRESENT

HR SUPERVISOR

• Managed the work schedule and the daily task of 20 personnel

• Monitored the attendance of staff

• In-charged in the computation of hours worked by staff per cut off

• Processed the customers' orders (Shopee and Lazada)

• Supervised the work of the staff

EXEMPLAR 168 TRADING INC, 2019-2020

ADMINISTRATIVE ASSISTANT

• Answered calls, chat, and emails

• Analyzed data for HR Training Manager, and Director

• Produced training videos

• Coordinated with suppliers for training materials

• Transcribed training videos and minutes of meeting

• Created layouts for training posters and brochure TOPSPOT MULTIPURPOSE COOP, 2012-2016

TOOLS AND APPS

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