Business Analyst Sales Representative
Resume:
Reaba D. Franklin
Apt ***
Waterford, MI 48328
**********@*****.***
Professional Experience
AAA of Michigan Dearborn, Michigan
Claims Service Representative
Process automobile, home and/or rental property and injury claims.
Arrange inspections for AAA insured member vehicles and/or homes.
Provide assistance to claimants and/or claimant agents.
Promote AAA member services.
Ensure customer's personal information is maintained securely and accurately.
Credit Acceptance Corp. Southfield, Michigan
June 2010-February 2011
Customer Service/Collections Representative
Contact customers by way of a predictive dialer system.
Ensure customer's personal information is maintained securely and accurately.
Process payments and payment arrangements.
J C Penny, Roseville, Michigan
September 2009-June 2010
Customer Service/Sales Representative.
Process cash, check and credit card payments.
Sort charge slips and balance monies.
Maintain sales records.
Place special orders.
Organize and process merchandise exchanges.
Recognize and monitor security issues.
Helm, Inc. Highland Park, Michigan
March 2008-September 2009
Business Analyst
Receive calls by way of an inbound/outbound dialer system
Place orders for auto supplies for Ford, General Motors and Honda dealerships.
Place orders for Napa Merchandising stores and retail customers.
Process orders for schools and judiciaries by way of phone, fax and email.
Perform all aspects of customer service duties.
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