Reaba D. Franklin

*** ************ **

Apt ***

Waterford, MI 48328

313-***-****

adnqpj@r.postjobfree.com

Professional Experience

AAA of Michigan Dearborn, Michigan

Claims Service Representative

Process automobile, home and/or rental property and injury claims.

Arrange inspections for AAA insured member vehicles and/or homes.

Provide assistance to claimants and/or claimant agents.

Promote AAA member services.

Ensure customer's personal information is maintained securely and accurately.

Credit Acceptance Corp. Southfield, Michigan

June 2010-February 2011

Customer Service/Collections Representative

Contact customers by way of a predictive dialer system.

Ensure customer's personal information is maintained securely and accurately.

Process payments and payment arrangements.

J C Penny, Roseville, Michigan

September 2009-June 2010

Customer Service/Sales Representative.

Process cash, check and credit card payments.

Sort charge slips and balance monies.

Maintain sales records.

Place special orders.

Organize and process merchandise exchanges.

Recognize and monitor security issues.

Helm, Inc. Highland Park, Michigan

March 2008-September 2009

Business Analyst

Receive calls by way of an inbound/outbound dialer system

Place orders for auto supplies for Ford, General Motors and Honda dealerships.

Place orders for Napa Merchandising stores and retail customers.

Process orders for schools and judiciaries by way of phone, fax and email.

Perform all aspects of customer service duties.

Contact this candidate