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Ortega,Indira Ginnete

Rep-Customer Svc

TX Home Working

El Paso

Texas

United States

Work Experience

Employer: Verizon Wireless

Job Title: Rotational Development Program

Start Date: January 13, 2020

End Date: July 6, 2020

Responsibilities and Key Accomplishments:

*Attend meetings and take notes on information that needed to be presented to front line employees.

*Create presentations for leadership.

*Present important updates to leadership and front line employees.

*Create visuals with center's results.

*Create activities to maintain front line employees engaged.

*Host booths with activities for employees.

Employer: Verizon Wireless

Job Title: Transition Support

Start Date: March 5, 2018

End Date: October 14, 2018

Responsibilities and Key Accomplishments:

*Provide side by side feedback.

*Prepare and conduct interactive trainings.

*Conducted team huddles.

*Showcased how to mend relationships between customers and the company on escalated calls. Employer: Verizon Wireless

Job Title: Customer Relations Team

Start Date: April 24, 2016

End Date: May 9, 2018

Responsibilities and Key Accomplishments:

*Gained system knowledge to include; CALI, ACCS.

*Conducted team huddles.

*Observed coaching, coaching preparation, and side by side feedback.

*Used my knowledge and expertise to help others while providing floor support and resolved customer issues on escalated calls. Employer: Verizon Wireless

Job Title: Bilingual Advocate

Start Date: October 30, 2015

End Date:

Responsibilities and Key Accomplishments:

*Provided assistance to customers with billing issues. Page 2 of 2

*Provided assistance with more technical issues.

Employer: Del Sol Church

Job Title: Daycare Teacher

Start Date: February 7, 2012

End Date: April 24, 2015

Responsibilities and Key Accomplishments:

*Design and follow the schedule of activities with suitable material.

*Use wide range of teaching methods.

*Remain in constant communication with parents.

*Identify behavioral problems and determine the right course of action.

*Collaborate with other teachers.

Education

Country: United States

State: Texas

Education Level: Bachelor of Science (BS)

Degree Details: Corporate and organizational communications Degree Status: Now Attending

Date Acquired: December 2023

Major: Communications

School: University of Texas at El Paso

Professional Memberships and Activities

Women of Wireless

El Paso Call Center Digital Ambassador

Joan Bowyer's Think Tank

El Paso Call Center Culture Crew Member

Rotational Development Program

Languages

English

Spanish

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