Care Specialist Medical Billing
Resume:
Penny Thompson
Grain Valley, Missouri *****
*********@*******.***
EMPLOYMENT HISTORY
Quest Diagnostics/Exam One 8/2016 to Present
Patient Care Coordinator - Customer Care Specialist
My biggest accomplishment at Quest is speaking with members who would not be able to otherwise receive the care they need and ultimately playing my part in saving lives.
Work with healthcare providers and insurance companies to schedule in-home health screenings for members
Appointments are scheduled for eye doctors, nurse practitioners and phlebotomists
On average making 150 calls daily and scheduling up to 8 appointments
Taking additional inbound calls for newly acquired company
Responsible for escalated calls and customer satisfaction
Communicate with Providers, Field Professionals and Members via email
Responsible for providing excellent customer care to members and explaining process
Map Field Professionals schedule in mileage and minutes to ensure they arrive to their destinations and perform their service in a manageable timeframe
Assist new team with training and assistance
I currently play a major part in Quest’s Employee Engagement committee
01/01/2020-present 1/13/2021
Quest Diagnostics
9601 Renner Blvd
Lenexa, Kansas 66219
My job consists of making inbound as
as well as outbound phone calls to various
Hospitals,clinics,nursing homes,hospice
To report critical,priority and stat labs
Upon receipt in ADT.
Quality and accuracy is crucial in this role.
Communication in a professional manner
Being educated in delivering results and
Answering any questions in a timely manner
Is imperative to the patient’s treatment.
It is a rewarding position at the end of the day you may
Have saved someone’s life.
I look forward to learning and absorbing new information
As things rapidly change in this huge role that I play
In Doctors and patients lives.
My current supervisor is Ronnel Davis who has been
A very instrumental part of my growth in the past year.
Lincare Inc. Durable Medical Equipment (Relocated) 08/2008 to 06/2016
Data Entry/Billing
Was promoted multiple times within the Data Entry & Medical Billing department
Was awarded Employee of the Month numerous times as well as Employee of the Year
My greatest accomplishment with this Company was helping low income and senior citizens.
Enter new patients into the AS400 program
Renew patient’s health insurance
Review patient’s information to make sure it would be billed and paid with all accurate information
Trained and mentored new employees
Accurately preparing their insurance benefits so they could get the equipment and oxygen that they needed
Involved in the Employee Engagement Committee
Pilot - Flying J Travel Center 01/2000 to 07/2008
Co - Manager/General Manager
Was promoted from Co-Manager to General Manager
Responsible for all inventory, purchasing, merchandising, payroll, financials, managing employees and scheduling
On call 24/7 for coverage
Oversaw all hiring and terminating
Provided excellent customer service
EDUCATION HISTORY
Higginsville High School
Central Missouri State Warrensburg, Mo.
General Studies, Some College
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