SARAH ADEYINKA ADEDEJI

**, ****** ******, *******, ***** State.

• 070********, 081******** • adnqj8@r.postjobfree.com

Career objective

Seeking a career opportunity with a company that will require me to fully utilize my training, skills, and experiences, while making a significant contribution to the success of the company.

Work history

Customer Service Representative, 11/2020 to Current

Newedge Nigeria Limited – Lagos, Nigeria

●Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

●Prepare product or service reports by collecting and analyzing customer information

●Place a call to customers who are yet to fulfil their repayment obligations

●Meet personal/team sales targets and call handling quotas

●Keep records of customer interactions, process customer accounts and file documents

●Follow up with customers regularly to ensure the loan repayment plan is followed promptly

●Manage large amounts of incoming calls

●Greet customers warmly and ascertain problem or reason for calling

●Work with customer service manager to ensure proper customer service is being delivered

NYSC, 09/2019 to 06/2020

Community Secondary School – Oyo, Nigeria

●Taught Financial Accounting & Book-Keeping

●Anchored successful academic programs; quiz competitions and Debate competitions etc.

●Prepared and distributed periodic progress reports and semester report cards.

●Evaluated, documented students’ progress and performed other duties as assigned by the school authority.

Chartered Tax Practitioner (Internship), 3 Months - 2018

Gbeke Oyeniyi & Co – Lagos, Nigeria

●Shadowed members of the Accounting department as they perform their duties.

●Learned the basic skills and knowledge necessary to pursuing a career in Accounting.

●Assisted with research, filing, data entry, and recording and maintaining accurate and complete financial records.

●Fulfilled tasks as set out by Accountants and Accounting Assistants

●Attended meetings and took minutes

Sales Manager, 2012 to 2013

City Nigeria SB3 Nig Ltd – Lagos, Nigeria

●Lead a sales team by providing guidance, training and mentorship.

●Setting goals, analyzing data on past performance and projecting future performance.

●Reviewing sales performance against sales targets.

●Identifying potential weaknesses and offering improvement suggestions to stakeholders

Skills

●Maintenance of Accounting principles

●Time management and multitasking

●Strong written and oral communication.

●Organization and attention to detail.

●Analytical and problem solving skills.

●Administrative support

●Microsoft Office

●Written and verbal communication skills

●Customer service

Education

Bachelor of Science: Accounting, 2018

Olabisi Onabanjo University - Ago Iwoye, Ogun.

Training

Employability and Leadership Training 2018 By DR. O Yomi Sholoye Foundation

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