Fire Fighter Call Centre

Curriculum Vitae – Motshidisi

Makoeng

Date of birth: 08-January-1992 · Email:adnqgz@r.postjobfree.com ·Mobile: 079******* PROFILE I am an ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge.Working with different people on a daily basis has also played an important role in the development of my personality and how i approach things... I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I have since developed my desire in the call centre industry to empower more knowledge. I am able to work different kinds of shifts and under pressure. I can speak Setswana, Sesotho, IsiZulu and English fluently. I live at 3006 Block 5 Doornkop 1874 Soweto

EDUCATIONAL

BACKGROUND

Year: 2012 until 2013 Qualification: peer

educator and basic fire fighter Institution: Fathers Speak Out

Year: 2011 Qualification: Matric Institution: Thulani secondary school Subjects: Setswana, Physical Science, Geography, Maths Literacy, Life Sciences, Life Orientation & English.

WORK

EXPERIENCE

july 2012–August 2013 Peer Educator at Fathers

Speak Out

● Educating the community about HIV/AIDS,distributing condoms

● Encouraging the community to get tested every 3 months to know their status

● Hosting Imbizo,gathering the community to educate them about different kinds of diseases that may lead to death

2013 until 2016 Green Exhibition

● Customer admin,by being a teller

● Printing Name badges for the Customers

● Scanning name Badges

● Doing Registrations whenever customer did not register online 2017- until now stocktaker at

Edcon

● Packing the stock in the warehouse

● Counting the stock in different shops

● Work in stores in retail stores

2018-15 January ongoing contract at

Vodacom

● Call centre agent

● obtain minimum Quality assurance score inline with SLA

● answer customer calls and ensure excellent customer service

● Resolve customers technical queries

● Record and update customers information

SKILLS AND

COMPETENCIES

● Time management

● Communication skills

● Customer Service

● Service excellence

● Hard working

● Professional

● Telephonic skills

● Computing Skills (Basic computer skill)

● Flexible and Trustworthy

● Friendliness

Hobbies and

Interests

● listening to music

● Singing

REFERENC

E

Name: Peggy Modutwane

Designation: Supervisor Contact

number: 076-****-***

Name: Lucky Designation:

Organiser Contact Number: 072

470 4935

Name: Mr.H Thema Designation: Project

co-ordinator Contact Number:

Name: Veronica Claasen Designation:

Team Leader Contact number: 072

328 6773

Contact this candidate