JUDY KENNEDY

**** ** *** *****, *****, FLORIDA **481

PHONE NUMBER: 352-***-****

EMAIL ADDRESS: adnqes@r.postjobfree.com

SKILLS:

Meticulous and organized.

Office equipment operations

Data entry

Interpersonal communications

Document control

Organization and efficiency

Service-oriented mindset

40 wpm typing speed.

Scheduling

Multitasking ability

Shipping and receiving

Detail oriented

Project coordination daily

Managing all customers with respect

Detail-oriented

Professional and polished presentation

Multitasking and prioritization

Flexible

Professional appearance

Security understanding

Multi-line telephone skills

Efficient and accurate

Problem-solving abilities

Clerical support

Active listening

High-energy attitude

Courteous demeanor

Money Handling

WORK EXPERIENCES:

Variety Wholesalers (Roses)09/08/2019 - 09/10/2019

Ocala, Florida 34481

352-***-****

Cashier, Stocker

Responsibilities:

Maintain checking out all customers that are ready to be cashed out with their purchases,

Help keep carts, front of store clean, conduct myself in a professional manner, with my customers always, maintain cash drawer of $200.00 on my daily shift as required.

09/2019 -09/2020

Express Employment Professionals, Inc. Ocala, FL 08/2010 – 07/2016

Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.

Consulted with upset customers to determine best methods to resolve service and billing issues.

Liaised between customers and retail buyers to expedite orders and meet customer demands.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges to orders provide speedy and accurate service to each customer.

Greeted customers to help facilitate Security for the base, interfaced with customers to determine service needs, and accurately input orders into electronic systems.

Managed quality communication, customer support and product representation for each client.

Provided expert customer service to every caller.

Expressed appreciation for patronage, inviting and encouraging customer return visits.

Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

Receptionist

01/2017 - 07/2017

Specialty Fires Ocala, FL

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Planned and executed.

Successfully led key projects which resulted in.

Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.

Inputted information from customer calls and onsite service visits into the company's system using MS Word.

Answered multiple line phone system for busy revenue producing facility and responded to questions regarding pricing and services.

Documented updates to management on renewal progress, at-risk renewals and renewals forecast.

Receptionist

03/2003 - 12/2005

Knight Termite &n Pest Control, Inc San Diego, California

Managed clerical needs of company employees, including copying, faxing and file management.

Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions.

Greeted visitors, assessed needs, and directed to appropriate personnel.

Responded to telephone inquiries from clients, vendors, and the public.

Represented office personnel and company brand in regular client correspondence.

Answered and directed incoming calls using multi-line telephone system.

Adhered to security requirements by screening visitors, updating logs, and issuing temporary passes.

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Created professional memoranda, letters, and marketing copy.

Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.

Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.

Oversaw office inventory by restocking supplies and submitting purchase orders.

Compiled and produced documents and reports and filed, copied, or faxed required papers to appropriate parties.

Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Welcomed guests and clients in an upbeat and friendly manner.

Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.

Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.

Generated shipment invoices, prepared packages and set up courier deliveries for customers.

Sorted and distributed business correspondence to correct department or staff member.

Communicated with contractors and vendors to place and receive orders, request maintenance services, and deliver instruction on behalf of office management.

Prepared travel plans, including itinerary, transportation and overnight accommodations for other Technicians and client guests.

Prepared, compiled and filed documents as well as reports presented to various parties.

Maintained reception area in orderly manner to provide visitors with a positive first impression of the company.

Organized and booked travel plans and itineraries, including transportation and overnight accommodations clients, staff, and leaders.

Set travel arrangements and gathered documents for management and executive staff meetings and trips.

Coordinated daily and weekly schedules and monthly calendar obligations for Seven Pest Control Technicians daily.

Provided information to callers and drafted office emails.

Coordinated daily and weekly schedules and monthly calendar obligations for seven Pest Control Technicians daily.

Task Supervisor

03/1989 –03/02/2003

Applied Technology Associate, Inc. San Diego, California

Planned and executed all software and documents that we had updated and was given permission to hand out to the correct personnel on base.

Successfully led key projects which resulted in fantastic outcomes including updating the documents for the Gulf War 2002.

Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.

Supervised staff and monitored performance, as well as coached and mentored in daily responsibilities.

Delegated tasks to multiple employees while maintaining an efficient workplace atmosphere.

Coordinated day-to-day tactical and long-term strategic activities within dynamic business platforms.

Ensured compliance with workplace policies and safety objectives.

Managed hiring and mentoring of team members to ensure attainment of organizational objectives.

Provided security detail for six people on my team.

Offered instruction, coaching and motivation to employees during the shift.

Developed and maintained effective relations with all company employees at various levels of organization.

Oversaw job sites and checked for accuracy, quality and to ensure that all project specifications were met.

Guided personnel in reviewing and reconciling daily transactions.

Investigated and resolved customer complaints in a timely and empathetic manner.

Developed and implemented standards and procedures that ensured the safety of food quality.

Processed personnel paperwork and planned schedules to ensure top efficiency.

Displayed exceptional problem solving and customer service skills.

EDUCATION:

High School Diploma

1974

Berlin Brothersvalley Junior Senior High School Berlin, Pennsylvania

GROSSMONT COMMUNITY COLLEGE:

Major in business administration

Went to college for three years from 1976 August until 1979 September. Graduated with an Associate Degree from there.

Went to college for three years from 1976 August until 1979 September. Graduated with an Associate Degree from there.

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