Member Services Csr

TANEISHA LEWIS

CONTACT

301-***-****

**********.**@*****.***

**** ***** **, *******, *

aryland 21076

PROFESSIONAL SUMMARY

Upbeat, knowledgeable, and

efficient Member Services

Representative equipped to

managing positive member

interactions and provide

exemplary customer service.

Promote products and services,

answer questions, and seek

timely resolutions to satisfy

members and maintain high

productivity. Excellent

communicator with attention to

detail and good account

management skills.

SKILLS

Report generation

Member account

management

Client communication

Customer service

Call escalation

Complaint documentation

Account updating

Order processing

EXPERIENCE

CSR Apr 2020 Current

Aerotek, Towson, MD

Documented detailed notes in CRM system to track customer interactions.

Utilized organization's computer system to look up and record information concerning member accounts.

Answered incoming calls and assisted customers with questions. Responded to customer questions and complaints and documented consumer communications.

Directed individuals on usage and benefits of self-service tools. CAREGIVER Apr 2014 Nov 2020

Homewatch Caregivers, Ellicott City, MD

Assisted residents in managing daily living including lifting, bathing, and feeding support.

Performed household chores to ensure cleanliness, safety, and livability.

Evaluated patient's medical condition on daily basis. Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans.

Provided dignified care to residents in assisted living and memory care communities, including those with all stages of dementia and Alzheimer's disease.

CSR Sep 2015 Nov 2017

Baldor Specialty Foods, Jessup, MD

Answered incoming calls and assisted customers with questions. Assisted associates with problem resolutions.

Responded to customer questions and complaints and documented consumer communications.

Addressed customer concerns and complaints, resolving issues quickly and efficiently.

Answered calls or emails from customers and assisted with special requests or resolving complaints.

Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.

T

L

Multi-line telephone

operations

Data entry

Call center procedures

EDUCATION

HIGH SCHOOL DIPLOMA - GENERAL May 1996

Meade High School, Ft. Meade, MD

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