Customer Service Representative

MELISSA MEGATS

**** ******** ****** ***** *******, PA 15068 · 724-***-****

Skilled team player with strong background in customer service, management, and exceptional leadership skills. Works well to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer skills.

SKILLS

Customer Service

Order taking

Schedule coordination

Cash handling

Train Employees

Customer relationship-building

EXPERIENCE

FEBRUARY 2010 – CURRENT

WAITRESS SUPERVISOR, JG’s tarentum Station grill

Greeted guests and took food orders

Presented correct and precise information about dining menu

Made meal suggestions to aid in decision-making process

Followed safe food handling and sanitation guidelines to ensure cleanliness

Managed proper set-up of dining room and amenities

Took reservations, making accommodations in seating and scheduling as needed

Prepared for special customer and community events by organizing the catering and facility for up to 200 guests

JANUARY 2009 – FEBRUARY 2010

CUSTOMER SERVICE REPRESENTATIVE, giant eagle CORPORATIONS

Completed paperwork associated with merchandise

Answered calls or emails from customers and assisted with special requests

De-escalated customer complaints using specific company techniques

MAY 2004 – JANUARY 2009

SERVER/BAR TENDER, rianbow bar and restaurant

Informed customers and professionals on eligibility, benefits, and claim payments

Completed paperwork associated with merchandise

Answered calls or emails from customers and assisted with special requests

De-escalated customer complaints using specific company techniques

EDUCATION

CHESWICK CRISTIAN ACADEMY

Obtained a High School Diploma

Graduated with distinction and with honors

WESTMORELAND COUNTY COMMUNITY COLLEGE

Enrolled in Psychology Program

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