John Carbone

Toms River, NJ *****

adnq5s@r.postjobfree.com

To obtain a challenging position in outside or inside sales with an organization that meets my personal and

professional goals to commensurate with my background and experience.

WORK EXPERIENCE

Customer Service Supervisor

United Window and Door – Springfield, NJ – 2018-05 – Current

*Hire employees as needed for team.

*Supervise all employees on Lowe’s team.

*Project implementation for team such as creating hold, cancellation, quote, R.G.A., system processes.

*Assist Store Management as needed for escalated situations.

*Processed payroll and approved vacations for all personal.

*Advanced verbal and written skills to handle challenging customers.

*Work closely with all outside sales representatives along with upper management as needed.

*Received high volume of phone calls from Lowes daily.

Internal Quality Specialist

Silver line by Andersen - North Brunswick, NJ - 2015-09 - 2017-05

* Quickly deescalates customer issues that have reached upper management.

* Advanced verbal and written skills to handle challenging customers.

* Extensive Knowledge of product, process, systems and services.

* Ability to troubleshoot difficult situations.

* Proven to be self-motivated and a problem solver.

* Understand organizational impact of issues.

* Ability to identify, recommend, and implement process improvements.

* Responsible for all credits processed for the entire sales and service department.

Regional Assistant/Account Manager

Credit & Collections - Atlanta, GA - 1999-09 - 2015-08

* Visited clients to improve and maintain relationships for all US territories as needed.

* Provided quotes from original estimate with 98% accuracy.

* Resolved conflicts for internal departments as well as various national accounts.

* Acted as a liaison between management and account representatives to facilitate the flow of information as

well as maintain an open line of communication for any issues that may arise.

* Used various systems to help support the customer as well as sales representatives in the field.

* Instrumental in developing a new division within the company from the beginning stages which included

systems implementation, sales, credit, allocation, shipping, customer literature. Along with other various tasks

as needed.

* Contributed to a 23% increase in sales by developing new client relationships via rep firm, distributor visits

and other various networking venues.

* Worked within the financial group for 4 years assisting customers with credit deductions in order to keep

accounts current within their payment terms.

Cash Vault Manager/Regional Customer Service Manager

Dunbar Armored Inc - Atlanta, GA - 1997-08 - 1999-09

* Visited clients to maintain relationships for the Southeast region.

* Ensured compliance of all processes.

* Managed staff to include recruitment and training of new employees as needed

17 Saint David Drive

Toms River N.J. 08757

404-****-****

adnq5s@r.postjobfree.com

EDUCATION

Diploma

Bloomfield High School - Bloomfield, NJ

1988-06

Kennesaw State University

Associates Degree

Business Management

1996

Business Management

2017-09

Attended – T.H.E. Technologies

CERTIFICATIONS/LICENSES – All Microsoft Products

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