Unit H Troy Apartments

Atty. Mendoza, Brgy. Pedro Cruz

San Juan City

Mobile No. 099*-*******

Email: adnq2w@r.postjobfree.com

JOHN DAVID SANTOS GUILLIDO

Career Objective:

To acquire a challenging and fulfilling position which can harness and maximize my management skills particularly in the areas of Human Resources with an end goal of obtaining the necessary skills for future advancement to top management.

EDUCATION

Tertiary 2001-2005 Polytechnic University of the Philippines BS Industrial & Organizational Psychology

Secondary 1997-2001 Makati High School Pio Del Pilar annex Makati City

Primary 1991-1997 St. Paul School of Makati

Makati City

WORK EXPERIENCE

January 1, 2018 – March 19, 2021

HR Shared Services Help Desk Supervisor

• Establish and enforce HR Help Desk Service Level Agreements in consultation with HR Help Desk to establish problem resolution expectations and timeframes

• Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance the quality of service and to prevent future problems

• Collaborate with other departments to identify and/or procure HR Help Desk products & services for internal staff and external clients

• Conduct research on emerging products, services, and standards in support of HR Help Desk product & services and development efforts

• Manage the processing of incoming tickets to the HRSS Help Desk via both ticketing system and e-mail to ensure courteous, timely, and effective resolution of end user issues

• Design and enforce request handling and escalation policies and procedures

• Track and analyze trends in HRSS Help Desk requests and generate statistical reports

• Oversee development and dissemination of knowledge based data, policies & guidelines, process documents and FAQ lists for HRSS Help Desk

• Oversee the development, implementation, and administration of HR Help Desk training procedures and policies

• Pay Advise and Audit Validation

• Monitoring of SLA and responses from HR Ticketing System (SAP WebTool and HR Service Now)

August 7, 2017 – December 31, 2017

Compensation and Benefits Supervisor

• Administers benefits programs based on the approved policies and process

• Provides guidance to employees on queries related to the benefits programs

• Administers internal and statutory benefits processing (SSS, Pag-Ibig, and PhilHealth) which include processing of employee application for benefits and updates information

• Ensures resolution of customer requests, queries and complaints in order to provide a high level of customer service necessary to support the achievement of defined team and company goals

• Pay Advise and Audit Validation

• Monitoring of SLA and responses from HR Ticketing System (SAP WebTool) January 20, 2015 – August 6, 2017

Sr. Compensation and Benefits Specialist

Transcom Worldwide Philippines Inc.

• Assists in government mandated benefits such as but not limited to SSS, BIR, Pag-ibig and Philhealth for all employees.

• Assist on HMO benefit inquiries.

• Conducts new hire orientation and road shows.

• Posting of Medicine and Vision Reimbursements.

• Processing for upload of the Back-up Trainers allowance.

• Processing Floor Support Allowance.

• Processing Skills Premiums.

• Processing Perfect Attendance Bonus and Meal Incentives.

• Processing of ER2 PhilHealth update of new hires.

• Processing Payroll Advices for SAP upload.

• Perform other duties that may be assigned.

October 23, 2013 – December 10, 2014

HR Operations Sr. Executive (Compensation & Benefits and Payroll) The Minacs Group Inc.

● Processing and administration of government mandated benefits such as but not limited to SSS, BIR, Pag-ibig and Philhealth for all employees.

● Processing and validation of Timekeeping reports.

● Processing final pay.

● Maintains and generate CTC (Cost To Company) Reports.

● Head Count Management.

● Attrition Report Management.

● Employee Masterfile Management.

● Processing payroll data for 3rd party vendor.

March 11, 2013 – October 23, 2013

Compensation and Benefits Specialist

Transcom Worldwide Philippines Inc.

● Processing and administration of government mandated benefits such as but not limited to SSS, BIR, Pag-ibig and Philhealth for all employees.

● Assist on HMO benefit administration.

● Conducts new hire orientation.

● Computes SSS Sickness and Maternity Benefits.

● Upload cash advances in Union Bank check writer.

● Conducts internal audit such as SSS cash advances.

● Perform other duties that may be assigned.

January 4, 2012 – March 8, 2013

HR Operations Executive (Compensation & Benefits and Payroll) Aditya Birla Minacs

October 3, 2011 – January 3, 2012

HR Associate (Compensation & Benefits and Payroll) Aditya Birla Minacs

● Processing and administration of government mandated benefits such as but not limited to SSS, BIR, Pag-ibig and Philhealth for all employees.

● Processing timekeeping reports.

● Processing final pay.

● Assists on company events.

August 2, 2008 – September 30, 2011

Sr. Human Resource Assistant

Robinsons Land Corporation

● Processing and administration of government mandated benefits such as but not limited to SSS, BIR, Pag-ibig and Philhealth for all employees of Robinsons Land Corporation and its affiliates (e.g., Robinsons Recreation Corp., Robinsons Equitable Tower, Robinsons Summit Center, Summit Ridge Hotel, Go Hotels and all Condominium Corporation under Manhattan Building Management Corporation).

● Ensure that all employees get to avail and maximize all government-mandated benefits on time by acting as Liaison Officer of the company to these government offices to prevent employee downtime, as well as making sure that all company advances to employee are fully reimbursed from these government agencies.

● Assist on Timekeeping, updating leave credit, adjustments such as change shift, change day off and offset for all employees of Robinsons Land Corporation – Commercial Centers Division.

● Assist on HMO benefit administration.

● Supervise company activities (company outing, family day, sportsfest and Christmas party).

● Perform other duties that may be assigned.

May 2, 2007 – August 1, 2008

Sr. Benefits Staff (Government Mandated Benefits)

Robinsons Land Corporation

July 3, 2006 – May 1, 2007

Benefits Staff (Government Mandated Benefits)

Robinsons Land Corporation

Sept. 2005 – June 30, 2006

HR Information System Staff

Sterling Paper Products

● Employee database management (create, update, transfer, hold and deletion of employee files).

● Handle 201 files.

● Perform other duties that may be assigned.

Contractual for 5 Months (Sept. 26, 2005 to February 24, 2006) Re-Hired on Probationary Status (May 8, 2006 to June 30, 2006) Dec 2004 – March 2005

Compensation and Benefits / Recruitment Intern

Contact Point Outsource Services

SEMINARS / TRAINING (Transcom)

November 2019 HRSS Learning Session: HR Service Orientation April 2019 Social Security System (General Information) Employees Compensation Commission

June 2019 Pag-Ibig Fund - Learning Session

PhilHealth - Learning Session

PERSONAL INFORMATION

Birth Date January 16, 1984

Citizenship Filipino

Religion Evangelical Christian

Civil Status Married

Contact this candidate