Quality Coordinator Accounting Technician
Resume:
Antonette K Briggs
****************@*******.***
Objective
To provide competent support to your organization in the position in which I serve, seeking to enhance both my professional and personal image.
Employment History
North Central Regional Health Authority
(Customer Relations Officer)
2014-2015
§Interact and provide prompt response to concerns raised by users of the Health Service
§Ensure that waiting times for users are within acceptable limits
§Communicates information relevant to the availability of services and where they can be accessed
§Conducts interviews into concerns raised, provide prompt response to customer
§Apprises Quality Coordinator of all actives daily and submit daily weekly and monthly reports.
§Assist in the preparation and dissemination of user information ensuring its availability at all times.
§Counsel angry customers in an effort to diffuse negative situation
Participates in Quality Improvement meetings.
Interact with staff at all levels to insure full compliance of patient charter of rights and top quality hospital care is being achieved
Maintain database of patient complaints and closing cases on a timely manner
Telecommunication Services of Trinidad and Tobago
(Customer Service Representative)
2014-2014
Assist customers with billing queries and any other service issues they may have
Re-connect customers whose accounts were disconnected
Submit queries to technical team for technical issues
Follow up on queries and if not resolved escalate
Follow up with customers to insure that their issues were resolved
Provide prompt, accurate and exceptional customer services
Selling services to customer over telephone
Validation of accounts once service is taken
United Independent Petroleum Marketing Company Limited
(Accounts Clerk)
2014-2014
§Daily bank checks and reconciliation of bank accounts, supplier accounts and general ledger accounts
§Maintained Fixed Asset register
§Entering of inventory onto POS system
§Verified items billed against items ordered and received and reconciled any discrepancies before issuing cheques in a timely manner
§TAX preparations
§Prepared Trial Balance and balance sheet
§Posting of journals i.e salaries, online payments and all other accounting entries
§Prepared monthly statements for management and CEO
§Assist with audit at convenience stores
My Pharmacist
(Manager)
2011-2013
§Managed and motivating staff to increase sales and ensure efficiency
§Plan and assign daily duties for employees
§Banking of all sales
§Balancing vault and requesting change as needed
§Ensured standards for customer service and health and safety are met
§Managed stock levels and making key decisions about stock control
§Preparation of daily weekly and monthly sales and accounts reports
§Organized special promotions, displays and events
§Manage all business operations to ensure standards are met and improved.
§Performs related work as required.
Personal Assistant
2009-2011 Sureway Weight Loss Clinic
§Managed appointments and schedule the doctor’s calendar
§Sourced, ordered and received medical supplies for multiple branches
§Distributed stock to various branches
§Paid suppliers on a timely basis
§Cleared and collected imported supplies
§Organized marketing events (Expo’s )
§Made payments on behalf of company
§Prepared salaries
§Prepared daily, weekly and monthly accounting reports
§Bank reconciliation
§Paid all statutory deductions
TOYOTA
(Cashier)
2008-2009 Ansa McAl Group of Companies
§Received and applied payments from customers
§Managed Petty Cash and reimburse in a timely manner
§ Receive and verify invoices and requisitions for goods and services
§Log and dispatched cheques
§Assist with customer inquiries of products and services
§Prepared bank deposits
Accounts Assistant
2007-2008 North Central Regional Health Authority
§Assist in preparation of salaries for daily and monthly paid workers
§Assist processing payroll on computerize system
§Calculated overtime and gratuity payments
§Logged all documents in log book
§Prepare and dispatched pay slips and TD4 slips
§Dealt with salary queries
§Assisted all payroll clerks and accounts department with their daily functions
Education
2013 School of Accounting and Management (Angila Ruskin Univerity)
§Currently pursuing my BA(Hons) Management
-Marketing Essentials
-Personal Development and Careers
-Organizations Management
-Introduction to People, Organizations and Management
2010 KyKay Marketing
§Certificate in marketing
2008 School of Practical Accounting and Accounting Services
§Peachtree Accounting
§Computer Literacy
Distinctions
2006-2007 College of Professional Studies
§Certified Accounting Technician 1, 2 and 3
2001-2006 El Dorado Secondary Comprehensive
§Mathematics 2
§English 1
§Principles of Accounts 2
§Principles of Business 3
§Geography 3
§Chemistry 4
§Biology 4
Other Experience
Work part-time as marketing personnel for various reputable companies throughout Trinidad. I also worked Mario’s Pizzeria Ltd and Kentucky Fried Chicken while attending school also took part in a Flight Attendant Course at A-Plus Learning Centre.
References
Mrs. Debbieann De Castro
Manager Mario’s Pizzeria Ltd
671-5464 (work) 792-7016 (cell)
Georgiana Fletcher
Trainee Development Assurance Specialist
Ministry Science Technology and Tertiary Education
663-3174 ext. 2001 (work) 750-3067 (cell)
Merlene Smith
Senior Payroll Clerk,North Central Regional Health Authority
645-4673 ext. 3060
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