Mary A. Gay
*** **** ******* ******, ********, FL 33813
Direct: 636-***-****
adnpum@r.postjobfree.com
Objective
To continue to build my career where I can assist in making a difference professionally by applying my problem solving, customer service and analytical skills to the fullest.
Computer Skills
Business Systems:
FNMA (Fannie Mae)
FHLMC (Freddie Mac)
MARI (Mortgage Asset Research Institute)
LPM (Laser Pro Mortgage Utilities)
PANEL (Appraiser Database-Oracle)
FileNet (Mortgage Tracking System)
CitiWorks
Citilink (CitiMortgage Servicing System)
ACAPS / AS400 System
DRI (Default for System for Back)
FPSDirect
SourceNet
Corelogic
CARMA
ASC (Appraisal Subcommittee)
SAP
GBCMS/COGNOS (Groupwide Broker Correspondent Management System)
Empower/Encomia
Software Skills
Microsoft Access Database Skills – Appraiser Information Database
Microsoft Suite (Excel, Word, Power Point), Microsoft Outlook
AS400/Foodstar System, ACT, QuickBooks
ABP Centralized System Payroll
Education
Bachelor of Science Degree, Southeast Missouri State University, Cape Girardeau, MO
Associate of Arts Degree, Saint Charles Community College, Saint Peters, MO
Professional Experience
Performance Foodservice Group (PFG), Dover, FL 03/2019 – present
Administrative Buyer’s Assistant
Assists Ordering frozen food from vendors/suppliers
Confirm all incoming orders
Manage New Item Log Sheet
Provide New Items Information to Sales Team
Communicate with Warehouse, Backhauls, and Logistics on locating items.
Provide obsolete items to Brokers/Vendors/Suppliers
Manage Price Information through Integrity Pricing
Scan Bill of Lading / Purchase Orders Confirmations
Manage Billback and Vendor Return Authorization forms
Manage Special Orders and Drop Ship for Customers
Credit
Manage credit checking and order holds
Establish new customer set-up, contact information, payment terms, and credit limits
Assists customers with invoice copies, billing questions, disputes, back charges, etc.
Assist with month-end reports.
Monitoring open and overdue items and provide adequate follow-up to ensure prompt resolution.
Provides back-up for the monthly deposit and reconciliation
Manage the recovery email to timely answer disputes.
Provide credits for customers due to damages, mis pick and unwanted items.
Transportation Payroll
Add driver hours, shuttle, and route in ABP Centralized System.
Assist Transportation Manager with daily payroll.
Compare driver mileage and cases versus route draft.
Review, analyze and verify payroll reports for accuracy and make necessary adjustments.
Procurement Assistant
Collect PO Recap confirmation papers from buyers and file.
Submit IPAP claims when the order has a shortage.
Manage Bill of Lading papers and file in daily order.
Log new item request from Sales Reps.
Assist Logistic Manager with Vendor Freight forms.
Century Boat & RV Storage, Lakeland, FL 03/2018 – 03/2019
Facility Manager
Lease Storage Units to Customers
Customer Service (Internal and External)
Manage and Organize Sitelink Crystal Report
Accounts Receivable / Payable
Submit Work Orders and Perform Maintenance Work
Purchased Office Supplies
Marketing Work
Set up RV / Boat Tradeshows
Randstad Staffing, Lakeland, FL 11/2014–03/2018
Production Specialist II / Stockholder Service Associate / Customer Service
Support Research department to locate mortgage collateral files
Document review and Google searches.
Complete research on needed information.
Prepped Stock Work Files (Transfers, Sales, Stocks, Purchase Books, Retirement, Master Data)
Bar Coded Files (Transfers, Sales, Stocks, Purchase Books, Retirement, Master Data)
Scanned Files in System to Batch (Transfers, Sales, Stocks, Purchase Books, Retirement, Master Data)
Citibank NA, O’Fallon, MO 08/2008 – 11/2014
Collateral Risk Management Credit Review Specialist 3
5 Years of Citi Mortgage Processing Experience.
Set Up Loans in CARMA for Front/Back End Users
Manage and Update Database(s) of Mortgage or Appraiser information in LPM, FileNet, Citilink, PANEL, and GBCMS
Download, Convert and Distribute - Appraiser History Reports requested by upper management
Contact Appraisal Vendors regarding their Status with Citi
Work on daily Appraisal SubCommittee Notification report
Update ASC, Freddie Mac, MARI, and Watchlist appraiser information (Watchlist 1-2-3)
Investigate and correct appraiser duplicate errors and make necessary modifications
Search, manage and track updated WAR Forms and zipped files for Appraisers
Manage incoming Appeal Letters from Appraisers and respond within 30 days
Review, Update and Document procedures in database management system manuals for making changes to database on appraisers.
Audit Appraiser Management in WAR Form (Watchlist Alert Recommendation)
Update and Manage MIS appraiser report for management
Tools Used: Citiworks, MS Access, MS Excel, MS Word, PowerPoint, Internal Portal File Download
File Types Managed: CoreLogic, MS Access, Excel, Flat File/CSV Import (Mainframe) & Zip / ARC
Boardwalk Pizza, Ballwin, MO 05/2007-08/2008
Part time Assistant Manager
Managed 5-10 employees.
Prepared Salads and Pizza.
Assisted with Purchasing Food and Non-Food items.
Isle of Capri Casinos, St. Louis, MO 04/2007-08/2008
Admin Assistant to Vice President, Internal Audit Service
Managed 35 Internal Auditors.
Updated Bank Clearings for Finance Department.
Responsible for Vendor Checks by mailing and distribution.
Maintained Internal Audit and Finance Contact Property List.
Handled quarterly audit committee books.
Prepared invoice coding sheet and expense reports.
Buildingstars, St. Louis, MO 02/2004-04/2007
Administrative Assistant
Managed Contracts from Inception to Close for Commercial Clients
Monitor Contract Renewals
Maintained Certificate of Insurance for customers.
Prepared proposals for outside sales representatives.
Enter invoices, make deposits, and post payments in Accounting System
Managed Company Procurement for IT Equipment, Furniture and Office Supplies
Input new employee information in server, network and ACT.
Dot Foods, Chesterfield, MO 10/1998-02/2004
Sales Assistant
Produced weekly, monthly and quarterly sales report for 42 District Sales Managers.
Monitor weekly report for Regional Sales Managers.
Make travel arrangements for Executive Managers.
Assist Sales Reps with customer information.
Provide customers username and passwords for Dot Foods website.
Organized and assist with Foodshows.
Assist with Customer Service department.
YMCA / Kelly Recreation, Lakeland, FL 01/2015 - present
Zumba (10 years) / Pound Instructor (1.5 years)
Substitute Instructor
References Available Upon Request