Journalism, Writing, Customer Service, Interviewing, Researching
Resume:
L
Carlos Lujan
********@*****.***
Las Cruces, NM 88011
SKILLS
Customer rapport
Customer relations
Microsoft Office expertise
Time Management
Strategic Planning
Staff training and development
Story development skill
Investigation ability
Interviewing strength
Analytical
Friendly, positive attitude
Working collaboratively
Problem resolution
Team building
Multitasking
Communication
Leadership
Supervision
Critical thinking
Team management
Conflict mediation
Problem-solving abilities
EXPERIENCE
Assistant Manager
Las Cruces, NM
Chick-Fil-A/ Jul 2019 to Feb 2021
Guest service and food preparation.
Preparing and cooking food.
Assembly and packaging of food.
Knowledgeable in use of machines used in food preparation. Knowledgeable in food safety standards in kitchen area. Maintained clean and orderly appearance throughout kitchen and dining area. Rotated stock items and ingredients to maintain freshness. Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
Helped train and develop new talent.
Identified machine malfunctions, leading to cost-saving repairs. Collaborated with team to deliver timely service of items. Sanitized workstation at end of shift to prevent foodborne illnesses. Safely operated ovens, fryers and grills to prevent injuries and accidents. Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
Adhered to all regulatory standards regarding safe and sanitary food prep. Materials Testing Technician
Las Cruces, NM
Advanced Testing and Materials Inc/ Sep 2017 to Nov 2018 Geotechnical engineering and materials testing on soils, aggregates, concrete, and asphalt.
Documentation of test results to ensure construction materials meet specifications. Interaction with various contractors and inspectors. Knowledgeable in use of construction blueprints and plans to specify locations of tests taken.
Knowledgeable in safety standards on sites and in lab. RESUME RECEIVED
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Maintained accurate records of laboratory methods, research conducted and results obtained.
Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
Noted changes during testing in project documentation. Completed daily inspection rounds covering all facility equipment and machinery. Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.
Compared product and materials colors, shapes, textures and grades with predetermined templates.
Applecare Technical Advisor
Las Cruces, NM
Volt/ Feb 2017 to Apr 2017
Effectively provided technical support for customers of Apple. Documented customer interactions.
General troubleshooting of iOS devices.
Scheduling device repairs and replacements.
Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Assisted in technical support process refinement to improve customer service and support.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. Customer Service Representative
Las Cruces, NM
Sitel/ Oct 2015 to Jan 2017
Exceled in technical support for customers of Directv. Documented customer interactions.
Solved billing and programming issues.
Occasional stand in supervisory role.
Assessed customer needs and upsold products and services to maximize sales. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Escalated customer concerns, store issues and inventory requirements to supervisors. Assessed customer account information to determine current issues and potential solutions.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Fielded customer complaints and queries, fast-tracking them for problem resolution. Asked probing questions to determine service needs and accurately input information into electronic systems.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Exceeded company productivity standards on consistent basis. Reviewed account and service histories to identify trends and issues. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Consulted with customers to determine best methods to resolve service and billing issues.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Collateral Duty Inspector/Quality Assurance Representative Beaufort, Iwakuni, Japan, Japan
United States Marine Corps/ Feb 2011 to Oct 2015
Work Center shift manager responsible for seven technicians. Ensured a high quality of maintenance while successfully maintaining a quick turn-around time of all items inducted for repair. Skillfully trained peers and subordinates on flight control systems, safety, publications and manuals, test equipment, and proper maintenance procedures. Performed initial, in-process, repair and final inspection on all equipment inducted for maintenance; received zero items returned due to faulty maintenance or safety violations/incidents.
Aircraft Electrical/Instrument/Flight Control Systems Tech/Supervisor Beaufort, Iwakuni, Japan, Japan
United States Marine Corps/ Feb 2011 to Oct 2015
Guided and ensured the readiness of up to 30 personnel through scheduling training exercises, conducting training classes, and facilitating practice exercises to ensure readiness for real-world operations.
Effectively supervised training and professional development; mentored personnel through one-on-one counseling, and group sessions. Ensured multiple flying squadrons, containing up to 15 aircraft each, and other equipment assets are maintained and combat ready through communication with maintenance department and proper maintenance scheduling. Aided in the creation and implementation of standard operating procedure for lithium ion aircraft batteries.
Tested, repaired and maintained components and related equipment for aircraft electrical/flight control systems.
Determined and repaired issues with avionics equipment to component level failures, utilizing required test equipment and fault isolation practices. Provided thorough diagnosis of electrical component malfunction using wiring diagrams and principle electronic theory.
Mobile Facility Technician
North Carolina
United States Marine Corps/ Jul 2014 to Aug 2014
Loaded and configured a total of 121 mobile maintenance facilities aboard the SS Wright.
The mobile facilities were fully powered by the ship and organized to create an operational maintenance facility at sea.
Joined Marines from several aviation logistics squadrons, wing support squadrons, and wing communications squadrons to form the detachment of personnel who operated the ship for its voyage off the Carolina coast.
Exercise deployed a floating Aviation Intermediate Maintenance Department to act as an augment to an air combat element in order to provide a platform to repair critical aircraft parts.
Supervised the troubleshooting and repair of critical aircraft parts during the course of the exercise.
EDUCATION AND TRAINING
Bachelor of Arts: Journalism And Media Studies
New Mexico State University May 2021
Las Cruces, NM
Trained, Lean/Six Sigma Green Belt
2014
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