Helen M ONeill

**** *** ** ******** ** *****

adnpsn@r.postjobfree.com

215-***-****

Work Experience:

Ross-Tech July 2009- Present- E-Commerce Order Fulfillment Manager

•Processing domestic and international orders for shipment

•Reviewing all orders received for possible credit card fraud

•Processing and verifying payments and refunds

•Responding to customer order questions and problems via email and/or telephone

•Coordinating the relationship with our shipping carriers including shipment exceptions, failures to deliver, and international customs clearance issues

•Coordinating with other Order fulfillment personnel to ensure quality control and completion of the Customer Order Process

•Maintaining inventory for shipping supplies and other office supplies as necessary

•Receiving all materials for inventory and reporting receipt of same through the proper channels

•Coordinating the licensing of interface adapters for stock and distributors

•Maintaining a log of adapters received for trade-in, returns and repairs including the tracking all related charges

•Assisting in identification and/or implementation of process improvements increase workflow efficiency while maintaining quality

•Hands-On problem solving

•Team Player

Certa Pro Painters 2006-2008

Office Administrator

Ran the daily office duties! Answered phones, filing, closing out jobs!

Scheduled painters for projects.

Quickbooks entered payroll, job expensive, payments from customers. Drove to customers homes to bid the jobs they called about.

20+ years of Customer Service

Schooling:

Graduate of North Penn High School 1992

Montgomery County Community College 1992-1994

2years -Business Marketing

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