English Teacher Sales Coordinator
Resume:
SHUHABALDIN FATHI
MUSTAFA
Experience
June **** – Present
English Teacher: Shakhbout Bin Sultan High School (AlAin, UAE) Duties & Responsibilities:
• Assessing students' abilities and planning instruction in English.
• Providing lessons in English to students in creative manners to help them remembers topics without any problems.
• Making students clear of grammar concepts and assisting them in writing essays and stories.
• Provided practical activities to students and enabled them learn English language fast.
• Met and interacted with parents and provided them updates on student progress.
• Assisting with marking and correcting work.
• Helping with school events, trips and activities. June 2015 – May 2017
IT Support Specialist: Experiences
Duties & Responsibilities:
• Serve as the first point of contact for walk-in customers seeking technical assistance.
• Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion.
• Troubleshoot hardware and software issues in person, remotely and via phone.
• Offer daily operations and systems support to users.
• Perform daily operational checklist from school to confirm the operational readiness of Alef at school.
• Properly escalating unresolved incidents to the next level of support.
• Follow-up and update customer status and information.
• Verify functionality of hardware and software components.
• Administer and support network operations.
• Coordinate and follow up resolution for open / pending incidents.
Sudanese
Shehabfayhy92@gmail.c
om
Employment Visa
• Ensure proper recording, documentation and closure. 2013 – 2015:
Sales Executive: Al Merad Company (Alain, UAE)
Duties & Responsibilities:
• Set up meetings with potential clients and listen to their wishes and concerns.
• Create frequent reviews and reports with sales and financial data.
• Ensure the availability of stock for sales and demonstrations.
• Participate on behalf of the company in exhibitions or conferences.
• Negotiate/close deals and handle complaints or objections.
• Recorded sales of annuities and deferred commission income.
• Reconciled bank balances; recorded general ledgerentries. 2012 – 2013:
Call Center / Customer Services: MTN Sudan
Duties and Responsibilities:
• Answer and forward phone calls to appropriate individuals and departments.
• Prepare incoming and outgoing mail and packages.
• Maintenance of the reception and waiting area.
• Coordinate customer payments and billing.
• Work independently and collaboratively on assigned tasks.
• Handle and redirect customer queries, Take and distribute messages.
• Manage all visitors Coordinate meetings and appointments.
• Assist with organization of company functions and events.
• Resolve customer complaints via phone.
• Keep records of customer interactions, process customer accounts and file documents.
Education
• Bachelor of Arts (B.A) University of Omdurman Ahlia from Sudan 2008
• Bachelor of Arts in English Language and Literature from Sudan 2009
• Diploma of Computer Application from Sudan 2013
Skills
• Good Knowledge of Computer windows.
• Internet Surfing checking emails and browsing.
• Good communication skills and confident, polite, patient and discipline.
• Plan, prepare and deliver instructional activities.
• Develop schemes of work and lesson plans.
• Flexible and strong team player who prospers in fast pacedeninvironment.
• Ability handles a flexible work schedule at any time.
• Ability to deal tactfully with upset or angry customers.
• Ability to work on tight deadlines, follow and act on instructions. Languages:
• Arabic (Native Language)
• English (Read, write & speak)
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