EVELYN CRUZ

Mobile: 917-***-****

adnppq@r.postjobfree.com

Key Competencies Include:

Compensation & Benefits

Conflict Resolution

Employee Development

H.R. Compliance

Organizational Development

Payroll Administration

Performance Management

Process Improvements

Program Management

Project Management

Staff Recruitment & Retention

Succession Planning

Talent Acquisition & Training

Industries

Distribution Center

Banking

Private Financial Institutions

Manufacturing/Call Center

B2B/UK/US

Transportation/Trucking

Other Employers:

Party City – Amscan

2020 – 2021

World Business Lenders

2014-2020

CONSULTANT – 2013-2014

Vodafone

Nebraskaland

Hometown Bank of the H V

2010-2013

Newsday

2008-2009 - 2 years

AMAC

2006-2007

JPMorganchase

HIGH IMPACT HUMAN RESOURCES DIRECTOR

Driving strategic H.R. initiatives to realize bottom-line results and enhance employee engagement to achieve organizational goals and objectives successfully.

Bilingual (English/Spanish) professional with expertise in Human Resources Management, recruiting, corporate, and employment law. Demonstrated experience in the development of innovative H.R. initiatives to streamline processes and introduce cost containment strategies resulting in significant savings. Effective communication, interpersonal relations, mentoring, negotiation, and organizational skills. Expertise in training and development, organizational effectiveness, strategic planning, employee relations, payroll administration, and benefits administration.

ACHIEVEMENTS IN HUMAN RESOURCES

Start-up support - H.R. Director at a company undergoing rapid growth; implemented H.R. standards and compliance, revamped employee handbook, policies, and procedures, and balanced the company’s best interest with the employees’ needs to achieve business goals. Supported the following locations/10 - states: RI, CA, NJ, NY, FL, TX, GA, AZ, CO, and CT. Worked with UK-Work Councils (Germany) on staffing actions. Conducted a “Reduction In Force,” providing the business plan, demographical information, release forms, and EAP services.

Restructured recruiting efforts for multiple locations across Orange County by creating an all-inclusive recruiting process, interview guide, and integrated intranet/internet accessibility by all applicants and employees. As a result, streamlined the process and saved over 50% for the first 8-12 weeks of the new employee’s compensation and minimized overall recruiting cost by over 20%.

Implemented, assessed, and streamlined a corrective action process that included guidance and training to management and staff, forms, coaching/counseling ideas, detailed approach, and conflict resolution strategies, written warning samples, and termination documentation advice—demonstrated ability to maintain a high degree of confidentiality.

Developed and implemented benefits and compensation programs that provided strong ROI. For example, revamping various compensation initiatives, sales staff commission payouts, pay for actual hours worked, work-life balance initiatives, and introducing benefits that impacted the entire organization and their families. As a result, it created cost savings of over $50k.

Created a comprehensive, internal H.R. audit program that established consistent H.R. processes across all business units, ensuring all favorable OSHA/HIPPA/DOL audit results.

Technically Savvy – built H.R. department’s intranet web pages to share vital H.R. information. Capable of designing and developing solutions enabling the H.R. department to streamline the benefits enrolment process, quickly gather policy confirmation data and improve ad-hoc reports. Proficient in M.S. products to effectively grasp concepts/systems/reporting systems/ databases/software. HRIS: PeopleSoft Production, Business Objects; Profile, Visio, Comp. Connect, PeopleSoft Queries, Manager Connection, Job Connect

Web: Sharepoint, Recruiter Webtop, Brassring, Oracle Financial Analyzer

PROFESSIONAL EXPERIENCE

Amscan, Inc. – Distribution Center September 2020 – May 2021

H.R. Manager, VP Chester, NY

Managed all day-to-day H.R. responsibilities, including salary/bonus planning, staffing, off-boarding, performance management, reporting/analytics. Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary actions. Audited Payroll.

Working knowledge of warehouse safety & compliance

Managed and executed the training and development of current employees to further their value to the organization to include cross-training in all major DC capacities. Trained and developed new and existing Leadership staff to meet the D.C.’s goals for production and accuracy. Developed and reports on a quantitative review of quarterly staff performance in conjunction with other leadership team members. Ensured team follows procedures as they relate to SOP and safety

Managed all day-to-day H.R. responsibilities, including salary/bonus planning, staffing, off-boarding, performance management, reporting/analytics. Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administered disciplinary actions. Audited Payroll.

Working knowledge of warehouse safety & compliance

1988-2005

Managed and executed the training and development of current employees to further their value to the organization to include cross-training in all major DC capacities. Trained and developed new and existing Leadership staff to meet the D.C.’s goals for production and accuracy. Developed and reports on a quantitative review of quarterly staff performance in conjunction with other leadership team members. Ensured team follows procedures as they relate to SOP and safety

Successfully coordinated and managed a COVID-19 Clinic working with the Orange County, NY Department of Health

Drove a safe work environment to ensure employee safety

Continued efforts to build performance metrics and train all staff in those measures to optimize performance and return on investment

Drove organization design, workforce planning, sourcing & staffing (including supporting recruitment process)

Ensured that work is performed consistently with D.C. Supply Chain policies and procedures

Created and implemented leadership development plans for team leads and associates

Managed within established cost, productivity, quality, customer service, and human resource

Proactively identify improvement opportunities and implemented improvements in a self-directed fashion

Translated (English/Spanish) policies, corporate communication, training documents and safety workplace rules.

WORLD BUSINESS LENDERS, LLC September 2014 – April 2020

HR Manager, V.P. New York

Worked in partnership with management to communicate and implement H.R. programs that supported business goals and drove results: Implemented and managed a 401k Plan via ADP, enhanced current benefit offerings medical, dental, vision, short-term disability, life insurance and discount programs. Aligned human resources initiatives with business objectives. Managed mergers & acquisitions, traveling to newly acquired stores in various states.

Payroll – Backup to Payroll Manager/Conduct bi-weekly payroll audits.

Generalist Support:

Implemented policies and procedures for branches across the U.S. – C.A., GA, TX, FL, CT, NY, and N.J. Conducted employee relations investigations and responded to H.R. inquiries, including but not limited to policy interpretation, benefits, and issue resolution. Advised managers on compensation-related decisions to ensure competitiveness and internal equity. Oversaw the New Hire Orientation and Onboarding program and managed the exit interview process. Ensured company policies comply with federal and state regulations across all branches through the U.S., updated employee policies, and implemented a corrective action process. Managed H.R.’s third-party vendor relationships (ADP, Benefit Providers, Staffing Agencies, etc.). Managed recruitment process and benefit enrolments, COBRA, STD, Worker’s Comp., FMLA, and billing maintenance. Responsible for filing the following reports: ACA reporting – 1095s and 1094s and the EEO-1 Survey. Handled all mergers & acquisitions onboarding information, including compensation/FLSA review and traveling to and from branches across the U.S. Supervised two H.R. Administrative Assistants, H.R. Representative, Recruiter and Payroll Manager.

CONSULTANT – H.R. Director/Manager, New York, NY

Nebraskaland/APERCU – VODAFONE 2013 –2014

Global consulting expertise in organizational development, employee relations, performance management, employee retention, change management, management coaching, and compensation planning programs. Supported executives/staff on global strategic initiatives programs (CA, GA, NY, CO, VA, CT/Partner with the UK). Worked/partnered with work counsel in German. Created and published HR-related policies and procedures for the Americas. General administration of employee benefits queries, employee files, and training activities. Served as a project manager responsible for establishing project initiatives, prioritizing responsibilities, executing project deliverables, and tracking and measuring successful completion (U.S. Compliance and Aligned Processes, Policies & Procedures). Provided global consulting expertise in organizational development, employee relations, performance management, employee retention, change management, management coaching, and compensation planning and programs.

References:

Furnished Upon Request

EDUCATION & PROFESSIONAL DEVELOPMENT

MS – Human Resources –Villanova University – In Progress

Bachelor of Science in Organizational Management, Mercy College, Bronx, NY

Latin American Theological Institute – 2-year program

Cornell University, 2 Year Business Certification

Currently pursuing SHRM SPHR Certification

PROFESSIONAL ASSOCIATIONS & COMMUNITY

Society for Human Resource Management (SHRM) member since 2008

Mid-Hudson SHRM Chapter member

Frequent volunteered – American Breast Cancer Association

Board Member for New Charter School – Newburgh Consolidated Charter School (NCCS)

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