Travel Consultant
Resume:
Melissa Billings
************@***.***
Objective - Exploring a unique opportunity with the growing travel industry to apply my transferable skills such as; booking amazing trips domestically and internationally, researching destinations to suit each travelers needs, handle the full booking for leisure clients as well as corporate events, appointment setting, customer service, recruitment, data entry, and improving operations to add value to the team and engage in an exciting, rewarding and challenging career.
Recent Achievements
* Consistently achieved top 10% of sales in 2 recent positions.
* Responsible for "setting the tone" and leading the office with a high level of integrity and professionalism.
* Possess the ability to provide excellent service while developing associates increasing profits.
* Strong communication skills are an essential aid to my recent success in Travel and Service
* Top 10% for international bookings for 3 straight years
Education
H.S. Diploma American Academy, Miami, FL
Employment
Scheduler, Elite Scheduling 2014 – present
Job responsibilities in this independent work from home position included but were not limited to daily appointment and seminar scheduling via the phone and email for professionals in the financial service industry. Scheduling lunch, dinner and happy hour meetings. Managing inbound and outbound phone calls, voicemail, and emails. Strategic mapping of geographic territories along with researching and planning daily itineraries and posting all appointments to a Web based calendar.
Travel Consultant, The Travel Experience 2006 - 2014
Handled all incoming calls/emails to schedule domestic as well as international travel. Prepare itineraries for clients based on their budget and needs along with making changes to the existing itinerary. Researching and booking destinations and informing my clients of nearby dining, tours, and attractions that may be of interest to them. Followed up with clients as well as resorts and hotels to ensure a happy worry free vacation. Being there for my clients before the vacation to book the holiday of their dreams, during if any issues should arise and after a vacation to ensure a safe return home with memories they created that will last a lifetime.
Customer Service Rep, Starwood Hotels 2005-2006
Served guests from around the world as they searched to create a dream getaway. Created an effortless experience by answering questions about property facilities, services, and room accommodations. Handled incoming contacts for a variety of Marriott brands and assisted customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities included processing reservation requests and support of basic loyalty and customer care requests. This helped identify guest reservation needs and followed sales techniques to maximize revenue. Provided customer support through assistance and guidance in issue resolution, and open communication with Marriott properties, related company contacts, and third parties to ensure a happy, worry free relaxed getaway.
Studio Manager, Lifetouch Portrait Studios 2000-2005
Managed and oversaw multi-unit studios with direct responsibility focused towards Customer Service, billing in accounts receivable as well as accounts payable, resolving customer complaints to satisfactory service and exceeding customer expectations, Staff Development, Operations, payroll, Business Development, Inventory, Recruiting, interviewing potential candidates to find the right fit for the right position in their desired location of work, completion of new hire paperwork including background checks, New Hire paperwork, Training, termination of employees that did not work out as well as layoffs and assisting Store Managers’ on maintaining corporate standards and running a successful and profitable operation.
Skills
Business Operations and development, Increasing Sales.
• Personal travel related experience in Disney as well as throughout the Caribbean with family friendly, couples only and adult only resorts.
• Recruiting applicants to fill positions throughout the district.
• Proficient in Sabre
Honors & Awards
2011 - 2014 Highest Rate of international itineraries, The Travel Experience
2005 "Red-Carpet Service" award. Starwood Hotels
2005 Employee of the Month, Promoted to Senior Store Manager (Lifetouch)
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