Resources Manager

ALICIA ESPANA-SCHAKAT

Hastings, Nebraska ***** C: 402-***-**** **************@*****.***

SUMMARY

Efficient, enthusiastic individual known for supporting the HR department by completing and coordinating various processes, scheduling interviews and conducting orientations. Strong organizational, technical and interpersonal skills to perform administrative tasks and services to support effective and efficient operations. Discreet, ethical, trustworthy and dedicated to providing superior customer service. Has superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.

SKILLS

●Bilingual Spanish and English

●Staff development and oversight

●Excellent communication skills

●Human Resource knowledge

●MS Office proficient

●Currency and coin counter

●Debt and credit management

●Energetic

●Strong work ethic

●Safe and vault operation

●Reliable

●Multitasking

EXPERIENCE

7/2020 to 6/2021 Human Resources Manager

Hastings Irrigation Pipe Co.-Hastings, Nebraska

●Direct all personnel and labor relation activities.

●Conduct new hire orientations and enrollment processes. Including explaining benefits, protocols & guidelines etc.

●Compensation and benefits administration.

●Identify all vacancies.

●Recruiting and staffing logistics.

●Employee relationship management.

●Honoring team members anniversaries and birthdays.

●Update all job descriptions throughout the plant.

●Assist in all work-related problems to foster a positive environment.

●Maintain updated applications, I-9 forms, W-4 forms and insurance data.

●Handle all reviews and raises with our most recent pay grade scale.

●Timekeeping and conduct all bi-weekly payroll duties.

●Handle all insurance, garnishments and child support payments.

10/2019 to 7/2020 Teller

US Bank-Hastings, Nebraska

●Researched and resolved customer issues on personal savings, checking and lines of credit accounts, while maintaining confidentiality protocols.

●Processed cash withdrawals accurately and efficiently, balanced daily cash deposits and bank vault inventory with zero error rate.

●Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.

●Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.

●Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.

01/2019 to 7/2020 Staff Assistant I

State of Nebraska- Hastings, Nebraska

●Interpreted for any staff and clients as needed.

●Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.

●Produced professional and error-free letters, presentations and spreadsheets.

●Maintained positive working relationships with fellow staff and management.

●Administered drug tests for clients.

●Handled all of the programming fees.

●Assist in client transportation to various facilities.

●Took all meeting minutes for staff and supervisors, for Western Region.

03/2018 to 01/2019 Receptionist

Hastings Internal Medicine- Hastings, Nebraska

●Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

●Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in a busy Medical office with nine providers.

●Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.

●Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.

●Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.

●Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date

●Answered multi-line phone system and directed callers to requested personnel and departments.

●Observed strict HIPAA guidelines at all times according to company policy.

●Processed patient payments and scanned identification and insurance cards.

●Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

05/2016 to 03/2018 Office Manager

Home Health- Hastings, Nebraska

●Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.

●Oversaw office financial management, including AP/AR and payroll administration.

●Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.

●Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

●Oversaw office inventory and timely reordering of supplies.

●Guided employees through routine and complex administrative situations with decisive but motivational approach.

●Retain all physical therapy notes and referrals, as well as install all Telehealth units and Lifeline monitors.

11/2015 to 05/2016 Human Resources Administrative Assistant

Good Samaritan Society- Hastings, Nebraska

●Performed essential services to improve employee satisfaction, motivate employees and enhance company ability to attract and retain talent.

●Responded to questions and concerns of new hires.

●Assisted with recruiting, background checks and reference checks.

●Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health.

●Assisted in employee termination procedures to facilitate consistency and reduce chance of discrimination claim.

●Prepared and structured employee files to securely store HR and payroll documents.

●Filed documents, delivered mail and performed bookkeeping to facilitate office operations of the HR department.

●Developed and maintained training materials and benefits packets for new hires.

●Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.

●Scheduled new hire orientation, guided new hire through on-boarding and explained new hire documentation requirements to facilitate HR processes.

●Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

●Performed site evaluations, customer surveys and team audits.

●Earned reputation for good attendance and hard work.

●Provided excellent service and attention to customers when face-to-face or through phone conversations.

EDUCATION AND TRAINING

05/2019 Associate of Applied Science: Business Administration

Central Community College – Hastings, Ne

03/2021 Bachelor of Arts: Management of Human Resources

Bellevue University- Bellevue, Ne

AWARDS AND HONORS

Dean’s List- Fall 2019

Making a Difference Award- June 2019

“Alicia’s supervisor, along with members of the executive staff nominated Alicia due to her positive, infectious and energetic personality which affects both clients and staff in a positive manner. She has a strong desire to help and routinely offers her support. She accepts challenges with a positive, can-do attitude. Alicia recently completed training in programming fees in an effort to assist our Agency and has become an approved interpreter for conversational Spanish. In the short time she has worked for Parole she has truly made a difference."

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