Pc Technician Desktop Support

James Walker 254-***-****

Arlington, TX adnpml@r.postjobfree.com

EDUCATION MILITARY SERVICE

Sam Houston High School, 1992 U.S. Army, 1992-2001 United States Army Veteran Dedicated to Providing Superior Technical Support. TECHNICAL SKILLS

Communication-Provide User Friendly Technical Support, Inspiring Confidence & Trust. Hardware-Perform Break/Fix. Desktop, Laptop, Monitors, Printer & VOIP devices Mobile-Configure Android & Apple Smart Phones & Applications. Network-Verify Network Locations. Configure Workstations. Operating System-Image PC & Apple devices Windows XP/7/8/10, Mac OS 11.0.1 Remote Support-VPN; Citrix Workspace & VMWare Horizon Client via Telephone; Email & Chat Security-Configure Access badges; Virtual Security Tokens & VPN Certificates. Maintain Entry Authorization List. Software-Install & Configure Office Productivity & other Applications as needed. Strategic Planning-Utilize Knowledge Base. Research Issues. Follow Documented Procedures. PROFESSIONAL EXPERIENCE

Bank Of America April 2020- Present

Remote Technical Support Irving, Texas

● Remotely Troubleshoot PC\HVD Applications.

● Provide Token and Password Support for Users.

● Configure VPN- Delete/Install Certificates.

● Run Break/Fix for Cisco Any Connect VPN Software.

● Citrix Workspace & VMWare Horizon- Troubleshoot Connection, Device and Access Issues.

● O365- Troubleshoot Word, Excel & Outlook & Add-On

● Cisco VOIP Phone - Troubleshoot Device and Voicemail Issues.

● Remedy - Utilize Ticket System to Research & Update Issues.

● Contact User’s via Email, Skype and Telephone to Assist Resolving Issues.

● Assist Users with the Configuration of iPhone & Android Mobile Devices. Steward Healthcare, LLC May 2018 - April 2020

Desktop Support Technician Dallas, Texas

● Provide IT Support to 12 Executives & Support Staff in a Corporate Health Care Environment.

● Support over 200 User’s On-Site & Remote with no Supervision.

● Perform as Site Contact for all IT Issues.

● Utilize Ticketing System. Communicate Issues. Attend Conference Calls on Request.

● Coordinate with Building Management, Human Resources, Real Estate and Executive Security for Board Members, Vendors & Visitors access.

● Troubleshoot Calendars, System Access, Applications, Workstation Area, PCs, HP MFP & Cisco VOIP devices.

● Maintain Inventory utilizing Vendor website.

● Provide Remote User Support As Needed Utilizing LAPS UI, Skype, Telephone & Email.

● Create & Maintain Excel spreadsheet documenting Location of User’s Assigned Devices & Deployed Equipment.

● Work Nights & Weekends Deploying Equipment for Incoming Users. Perform OnCall Support as needed.

● Responsible for Imaging HP PC’s to be deployed. Configure HP MFP & Cisco VOIP Devices to be Deployed. Steward Healthcare, LLC May 2018 - April 2020

Desktop Support Technician Dallas, Texas

● Create & Maintain Excel spreadsheet documenting Location of User’s Assigned Devices & Deployed Equipment.

● Work Nights & Weekends Deploying Equipment for Incoming Users.

● Responsible for Imaging HP PC’s to be deployed. Configure HP MFP & Cisco VOIP Devices to be Deployed.

● Coordinate with Real Estate & Human Resources to Build Assigned Workstations.

● Install & Maintain Cable Management in all Workstations & Conference Rooms.

● Maintain Professional Appearance. Communicate Effectively & Respectfully. Argus IT Services September 2017- May 2018

PC Technician Grand Prairie, Texas

● Receive Inbound items into a web based inventory program.

● Assign Container Locations for items to be tested, resold or recycled.

● Maintain Inbound Equipment Documentation for Processing.

● Sort Recyclable Material by type. Prepare for Outgoing Staging.

● Perform Data Destruction on Hard Drives.

● Operate Inventory Management System. Perform Shipping Duties.

● Provide On-Site support. Configure Various Hardware for Specialized Use. Tek Systems August 2017

Field Service Technician DFW, Texas

● Disconnect / Reconnect PCs, Laptops and Printers.

● Add Printers to the Network. Verify IP Address.

● Perform Inventory on 200 workstations to Prepare for Refresh Projects.

● Upload Captured Data to MS Access, Create Reports and Submit daily.

● Image Lenovo laptops with Windows 10.

● Perform User Migrations.

Science Applications International Corporation March 2017-June 2017 Site Support Technician Plano, Texas

● Install Viewsonic LCD monitors. Operate Cordless Drill.

● Utilize Furniture Tools Provided to Ensure Monitor Stability.

● Adhere to Cable Management Procedures using Velcro.

● Ensure Accountability of all Inbound and Assigned Equipment.

● Verify Network Connectivity for all Workstations.

● Input Inventory used into a Web Based Inventory Management system.

● Create Daily Reports of Inventory Installed.

Robert Half Technology August 2015-December 2016

PC Technician Fort Worth, Texas

● Troubleshoot and test all electronic equipment for functionality.

● Repair all electronic equipment, including LCD displays, determined to be of value.

● Repair PCs/Laptops; re-image as necessary.

● Part-out components for resale; scrap remaining damaged or non-working units for recycling.

● Clean Products for Resale and Enter as Ready for Sale into a Web Based Inventory Program.

● Assign Rack Locations for Products for Staging on Shelves.

● Maintain Documentation and Provide the Documentation for Outgoing Materials.

● Perform Data Destruction on PCs and Laptops.

● Operate Inventory Management System. Perform Shipping Duties.

● Adhere to Operating and Health and Safety Protocols.

● Physically Installed Network Switches. Physically Connected Network Switches.

● Physically Installed & Connected Adtran Network Switch. Provided Laptop for connectivity.

● Provided Sign out Sheet and Photos of Work Completed.

● Configured Samsung Smart Phones. Un-installed Air-Watch Agent, Installed MaaS360.

● Configured Teacher and Student Workstations and Laptop Docking Station and Overhead Projector.

● Adhered to the Installation Schedule. Maintain Accountability of Distributed Equipment. SmarTech September 2015

PC Hardware/Software Refresh Technician DFW, Texas

● Logged In/Out of site via Help Desk. Verified Store Hardware Configuration.

● Informed Store Representative of work to be completed. Followed Installation Procedures Manual.

● Installed Pre-Imaged Hard Drives/RAM and USB Debit Terminal.

● Utilized power tools to re-configure physical layout of Point-Of-Sale workstations.

● Installed/Configured Windows XP Operating System and Point of Sale Software.

● Verified Software Operation thru Standard Testing Procedures.

● Ensure Cable Management Procedures are followed.

● Returned all Used and Defective Hardware using Shipping Procedures.

● Provided Proof of Work thru Camera Images emailed to Project Manager. Hands On Medical Management 2005-Present

Desktop Support Arlington, Texas

● Performed Break/Fix on Desktop Computer Stems.

● On Site and Remote Support.

● Installed Windows XP/7/10, O365, Antivirus, Software Firewall.

● Configured Dial Up & DSL Internet Services.

Fujitsu America June 2003- December 2004

Field Service Technician DFW, Texas

● Provided 4 Hour Service Level Agreement 5 days a week & On Call as needed.

● Logged In/Out of Client Site using Hand-Held devices.

● Communicate all Issues to the Help Desk, Store Representative and Regional Manager.

● Maintained Storage Unit for Inventory Purposes.

● Responsible for Inventory, Transport and Return Shipping of all Used & Defective hardware.

● Verify inbound shipments.

● Provided Technical & Customer Support in a Point of Sale environment.

● Installed, Configured & Maintained 20 separate hardware devices of the USCAN Self-Checkout System.

● Calibrated LCD Touch Screens.

● Submitted Time, Expense, Mileage, Inventory and Software Reports on a recurring basis

● Adhered to Preventive Maintenance Procedures.

● Provide the Client with Advance Notice and Information Regarding Work to be Completed.

● Maintained Personal Vehicle, Smart Phone, Tools and Desktop Computer to Complete Assigned Tasks.

● Maintained USCAN System Documentation.

United States Army September 1992- January 2001

Administrative & Technical Support Specialist

● Provided Application Training for End Users; MS Office, Laser-Jet 4 printers

● Created Memorandums Regarding Logistics Topics for the Material Readiness Division.

● Configured Email Profiles MS Outlook. Install/Remove Profiles upon Personnel Rotation.

● Coordinated with Automation for Network Drops and Phone Line Infrastructure.

● Maintained Technical Library for all On-Hand & Subordinate Units equipment.

● Served Honorably in Deployed Environments. Somalia; Korea; Germany; Bosnia; Albania; Turkey

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