Kysha Kilgore

(***) *** - **** adnpkr@r.postjobfree.com Greater Phoenix Area LinkedIn Profile

Healthcare & Human Resource Leader

Influential Communicator • Collaborative Leader • Critical Thinker Summary

A passionate and dedicated recent graduate of Human Resource Management with broadened and enhanced knowledge in healthcare administration, employee engagement, and employee training. Innate ability to excel in the face of adversity by creatively overcoming obstacles and facilitating change. Works well under pressure while consistently rendering quality of work. Articulate communicator: highly skilled in fostering robust relationships/collaborations with customers, colleagues, and key stakeholders to achieve organizational goals. Instrumental in executing various tasks simultaneously and within strict timelines; Ability to anticipate needs, multi-task, and prioritize duties efficiently and effectively. Core Competencies

Motivational Leadership Training and Development Human Resource Management Presenting & Facilitation Project Management Policy & Program Deployment Effective Communication Cross-Group Collaboration Health Care Administration Inspiring Individuals Continuous Improvement Growth and Optimization Soft Skills

Relationship Development. Skilled at developing and cultivating key relationships and establishing effective collaborations. Collaboration: Able to liaise and collaborate effectively with internal and external partners, top management, and clientele to ensure organizational expectations are met.

Supervision. Focused self-direction with little or no supervision, meets deadlines and thrives from constructive criticism Leadership: Demonstrated success as a leader with excellent initiatives inherent in eliciting a team's best quality with a commitment to highest services levels. Leads by example with ethics and integrity. Professional Work Experience

Executive Administrative Assistant • Honor Health Cancer Research • 07/2019-12/2019

• Involved with meeting and catering to the needs of patients and visitors in a private and confidential manner.

• Managed schedules, meetings and a wide range of administrative and executive support for 5 Senior Level Physicians.

• Wrote and distributed emails, correspondences, memos, faxes, letters and forms; Oversaw the preparations and submissions of documents for manuscripts, abstracts, and presentations; Updated office policies and procedures.

• Provided ongoing training and mentorship to junior staff by having in-depth industry knowledge, understanding of the company landscape, and a drive for improving the overall employee service experience.

• Quickly and professionally answered questions, de-escalated issues, determined agreeable resolutions, and proliferating action plans with the highest level of service and ethical integrity.

• Handled various office tasks such as generating reports and presentations, setting up for meetings, and ordering office supplies. Known as the "go-to" person who will get it done and proven ability to wear many "hats."

• Worked harmoniously with the HR department to ensure staff schedules and continuing education were maintained.

• Acted as a point of contact for patients and staff and liaised with other administrative assistants to handle requests from senior physicians and executives.

Business Support Analyst • Banner Health Corporate Center • 07/2016-02/2018

• Translated the business strategy into a roadmap containing well-defined requirements, and prioritized features that helped influence Nursing leadership and management decisions.

• Applied knowledge of related clinical functions and processes to facilitate meetings focusing on opportunities to align new business solutions and optimize growth gained from comprehensive analyses.

• Possessed a keen ability to translate and simplify complex topics for high-level executives and general business audiences and assisted in the distribution and preparation of ad-hoc department monitoring guidelines.

• Spearheaded the delivery of projects for the Nursing department; Provided business impact, and analysis, implemented upgrades to business models and ensured all changes were properly planned and well communicated.

• Acted as a trusted advisor and staff liaison in the problem resolution process by reviewing the departmental problems and providing responsive and thoughtful feedback and improvements.

• Successfully shaped the organization's technology vision and strategy by providing the leadership necessary. KG

Kysha Kilgore

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Drives Diversity and Inclusion Initiatives

Listen Celebrate Differences Form Ideas Communication Measure Progress Professional Work Experience

Patient Financial Service Rep. 1 • Banner Behavioral Health Hospital • 05/2014-07/2016 (continued)

• Sent out financial statements to patients in need of consideration and set up payment arrangements. Completed patient visits at their bedside when authorizations or financial counseling and insurance coverage verification was needed.

• Provided excellent customer service to patients and their family members by independently recognizing, interpreting, and evaluating situations and their level of urgency.

• Addressed patient concerns by answering and responding to calls, written, or face to face patient inquiries in a timely manner, and educated patients regarding managed care or related concern.

• Served as a liaison between physicians, clinical and hospital staff, nursing and Health Information Management Services.

• Met and often exceeded monthly collection goals, managed and monitored patient insurance billing, and provided financial counselling to patients.

Communication Representative & Staffing• Banner Health Corporate Center • 02/2013 - 05/2014

• Developed and implemented effective communication strategies and oversaw the daily management and response of Banner’s system-wide emergency and facility texting code.

• Defined key performance indicators for each communications channel by preparing and managing the channels according to organizational policies.

• Collaborated with cross-functional departments/groups to recommend solutions that increased quality and productivity—the ability to work well with others as an essential high-level leader.

• Properly documented support for all physicians and staff in a timely and professional manner with strict adherence to HIPAA guidelines.

• Ran multiple projects concurrently and responded to shifting priorities while maintaining focus and drive for each project. Singlehandedly managed about 300 internal and external calls while assisting physicians and patients.

• Followed all communication procedures, guidelines and policies and went the extra mile to engage with patients and resolve their issues.

Administrative Assistant • Banner Children’s Medical Centers • 05/2012-02/2013

• Maintained a friendly, positive demeanor over the phone and in person, kept an open communication line, and provided clear and concise answers as they pertained to each task.

• Assisted the Volunteer Services Human Resource Department by running background checks, volunteer orientation, and training and onboarding of new volunteers.

• Utilizes a wide range of people and operational management skills to optimize the employee experience to maintain the health of daily and long-term goals.

• Provided support for the Director of Volunteer Services and team by providing excellent service in each and every interaction with 300 volunteers.

Certified Nursing Assistant • Evergreen Foothills Health & Rehabilitation Center • 07/2007-07/2008

• Provided patient care in a manner that reflected respect for patient rights, dignity, values, and cultural preferences.

• Fostered a supportive and compassionate environment to care for patients and their families.

• Inspected the facility and acted to maintain hygiene and safety by ensuring equipment were decontaminated and sterilized, surfaces were sanitized, rooms were clean, etc.

• Assisted patient residents with daily living activities promoting good health, basic hygiene practices specific to resident’s level of functionality in a range of motion, ambulation, and transfers using body mechanics.

• Responded to patient call lights to determine resident needs while communicating with RN/LPN staff of changes. Senior Administrative Assistant • Vital Processing Services • Tempe, AZ • 07/1999 - 07/2007

• Prepared, examined, and analyzed reports to assess accuracy, completeness, and conformance to policy and procedural standards; informed management of findings, identified areas of opportunity, and strategized tangible action plans.

• Identified departmental issues and reported directly to the supervisor, suggesting improvements and solutions.

• Met strict deadlines without compromising the quality of the work delivered; instead, consistently exceeded standards.

• Provided administrative support of departmental finances, service performance, and customer service goals for senior- level employees while managing and initiating departmental reports and communication.

• Answered incoming calls and assisted in collection calls and emails while maintaining credible relationships. Kysha Kilgore

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Additional Information

Education

Bachelor of Science, Health Care Administration Management, University of Phoenix Associates Degree, Health Care Administration, University of Phoenix Certifications & Trainings

Human Resource Management Certification, University of Phoenix PHR Certification (in progress)

Leadership Management Certification, National Society of Leadership Arizona Certified and Licensed Nursing Assistant

Cerner Health Information Technology

Epic Health Information Technology

MS4

Kronos

SharePoint

Impact

Fortis Database

Community Involvement

Volunteer, Banner Health

Health Care Volunteer, Nursing Care resident facilities

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