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Ayaz Mahmud

Taguig, Metro - Manila, Philippines adnpai@r.postjobfree.com +63-999-****-*** SUMMARY

Turnaround Professional with extensive background in customer centricity, change management, A.I and 6Ω LEAN methodologies. I am very versatile, goal oriented, highly self-motivated with a unique understanding on process improvement with expertise in complexity reduction. I have worked in diverse cultural environment during past two and a half decade helping companies in achieving their targets with sustainable measures, being responsible for driving, managing and developing of OPEX program in the Operating company to gain tangible business results with improved productivity, speed, CSAT, Quality and safety with a smile KEY COMPETENCIES (Levels)

Advance in Strategic Orientation and Innovation Most Advance in Customer Centricity

Advance in Creative Problem-solving approach Advance in Work ~ Life Balance

Advance in Market Driven Commercial Orientation Most Advance in Result Orientation

Advance in Change Leadership Advance in Collaboration and Innovative Partnership

Advance in People & Organizational development Most Advance in Team Leadership & Development

Most Advance in QA & Safety Advance in Influencing & Negotiation

Advance in Financial Acumen Most Advance in leading Change

Most Advance in Thinking Strategically Most advance in Lean Approach

Advance in Team building and development Most advance in Organizational Savvy Image EXECUTIVE & PROFESSIONAL EXPERIENCE

BAYER 2014 – 2020 (APR)

Senior Expert. Digital Assistance / Employee Services / Urdu Language Expert

Native Pakistani Language Expert (Bilingual) with proficiency in URDU at Bayer shared service center Taguig since 2014 in travel & expense under employee services / Accounts Payable team. Additional responsibilities as Subject Matter Expert for KPI, user support (Communication Tools). Aspect and Cisco voice tools and shared service framework, SAP expert and service desk agent for ticketing related to DA, SAM, Service Now.

Successfully maintained operational and SCM policies for SLA with zero escalation for all ASEAN and APAC countries under scope.

Implemented digitization through concur solution for countries under scope (APAC, SEA, ASEAN), Accountable and responsible for all tasks related to concur travel & expense reporting system

Lead highly diversified team from different regions to implement TE compliance. Added value by providing user trainings across global users (including higher management and ACCP for error free claim submission

Trained team of experts globally and within ACCP for better understanding of compliance as per regulations

Successfully maintained E2E travel expense scope from vendor management to payment run execution. Including user administration in SAP, user management, Authorizations, ES Scope, IDoc monitoring #51 and resolution, rejection control below SLA with Zero late project, zero failed project, zero escalation, all delivered on time with operational excellence

Proactive communication with users and approvers on aging reports, cc feed assignment to manage expense compliance

Ensure and maintain ES process as per guideline and compliance by Global COE in Leverkusen Germany.

Initiated and implemented various projects resulted in reducing process cycle time from 9 days to 5 days and rejection rate from 4.5% to 0.49%, Open items from above 100 to (0 to 5)

Completed various self-initiated complexity reduction projects in conformance with Global CoE under the scope of T,E

Enhanced Customer support with A.I as parallel processing with least human intervention.

Initiate, derive, implemented and maintained strategy to maintain key progress indicators above defined target as member of transition team for GAC 2015 and Bayer 2020 project related with legal entities of ASEAN and South East Asian Countries.

Maintained and maximized FTE efficiency within scope using interactive lean approach. Initiated reliable and effective BCP within scope (multiple tier backup) across global shared service centers.

Initiated, Implemented, and maintained Early warning system to address high risk areas affecting KPI’s resulting in steady stabilization of Individual KPI.

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Change management lead on digitalization of major processes through artificial intelligence (RPA-Tools) with expertise on Agile project management focused on various business areas within Bayer including but not limited to Supply chain, Healthcare, POC, Procurement, Talent management, Accounting, Pharmacology employee services etc. Global LEDSYS Technologies. 2012 – 2014

Operations & Supply Chain Management

Accountable for E2E aspects of Supply Chain including inventory forecasting, purchase order management, production, supplier and vendor management, logistics, material, and demand management.

Developed and Trained resource group for supply chain management to maintain process, execution and maintain customer satisfaction for offshore contract manufacturing and supply chain operations for Fortune 500 cliental.

Strong command on order management with above 98.2% on time delivery and over 50 Million US$ savings per annum via proactively eliminating waste and value addition by tailoring its capacity to identify variations in demand or to manage the level of demand using analytical supply chain management strategies.

Strong stakeholder management with internal and external P.O.C to ensure capacity management in meeting objectives.

Responsible for Manufacturing, Engineering and Maintenance, Quality Assurance, Operational Excellence, Supply Chain, Environment and Occupational Safety and Health within operational plant.

Develop demand forecasts (operational forecasts) as tactical plans to implement strategic vision at multiple levels of aggregation for multiple time horizons as part of a demand planning function. Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.

Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions.

Use and maintain Demand Planning software SAP-APO as the primary forecasting system tool.

Proactively identify risks through interactive KPI analysis to challenge worst case scenarios and provide input to the Supply Planning organization in developing inventory strategies on existing items, new products, shelf live and product phase-outs.

Shaan Technologies (Pvt) Ltd. Karachi. Pakistan 2006 – 2012 Plant Management

Lead, guide and support multiple workstream leads / consultants through the design and implementation of targeted change strategies including identification of change impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long-term sustainability

Manage, coach, and develop staff; work with employees to set goals in training and development, performance, and career planning

Work with Product Development and Product Management to establish priorities and execute NPI process

Manage and develop supplier base and accountable for supplier performance management

Provides guidance to departmental employees working within the latitude of established policies. Develops procedures that affect the area under management

Provide guidance and training to staff, manage, and document employee performance and develop associated recommendations

Establishes and reports Planning performance metrics to improve performance continually

Provide guidance and training to staff, manage & document employee performance, and develop associated recommendations

Lead process improvement projects impacting revenue generation, customer service experience

Lead project teams in support of different project workstreams, and manage overall project activities, plans, and schedules associated with deliverables and milestones for 3PL, Warehousing, Sales, Technical and operations

Leads, drive day-to-day change management activities to achieve vertical growth with Operational excellence.

Develop project delivery strategy to deliver complex business cases such as OEE improvement, supply chain network optimization, maintenance effectiveness

Work directly with customers in identifying areas of opportunities, expansion, digitization, digitalization and transformation, Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses. Recommend appropriate new or revised change management tools and practices 3

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Flexline Furniture Industries Sdn. Bhd Malaysia (IKEA Vendor) 1997 – 2005 Maintenance, Production and Warehouse

Senior management executive with overall responsibilities for strategic planning, development, operations management, project development, plant maintenances, administration and production for the multimillion dollar facilities that produces metal & wooden furniture products for world’s leading brands such as IKEA, TAKE LTD, JOHN LEWIS etc. Recruited as senior engineering executive and challenged to revitalize diminishing technical credibility in the marketplace, accelerate product development, improved product functionality, and redesign internal processes to reduce R & D costs. Bright Rims Industries Sdn. Bhd Malaysia 1995 – 1997 Foundry and Maintenance Engineer

Middle management executive with initial responsibilities of foundry operations extended to administration, plant maintenances and enhanced productivity management for Asia’s biggest Alloy wheel metal casting facility. Seoul Ou Yu Plants. Kwangi Duo South Korea 1994 – 1995 Assistant Plant Engineer (Trainee Engineer)

Junior management executive at entry level in industry with basic responsibilities of assisting plant operations, production planning and control, labor administration, preventive maintenance, breakdowns, trouble shooting and quality assurance for South Korea’s leading FMCG.

PROFESSIONAL & EXECUTIVE EDUCATION

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- Master’s in Business Administration (Executive) 1993 - 1994 Seoul University. South Korea

- Master’s in Business Administration (Executive) Supply Chain Management 2007 - 2007 CBM. Karachi Pakistan

PERSONAL BIO DATA

Profile Male, 50. Profession Customer Support

COMPUTER SKILLS

- Visual ERP / MRP / Manufacturing Quality System - MS Office, MS Project

- Oracle forms, Crystal Reports, Business Objects - SAP HANA (P4S,PBC,HCP,P2P.N2P), POC, SAP-MEDICAL,

- Concur Solutions / Aspect / Cisco / IBM Tools, ETIOLOGY - SSF (Shared Service Framework),

- SAP-API, ERP,

AFFILIATIONS

- IEEE * 1992,1993 - LEAN SIX SIGMA Master Black Belt

- PMP * 2001*2008 - ASSN of Lighting Engineers * 2007

- Trainer and Speaker at Business Management Forums for Engineering Professionals

- Speaker for GSCC (Global supply chain council)

LANGUAGES

- English – Advanced),

- Tagalog (basic)

- Ilocano (75%)

- Urdu – Pakistan (Native)

- Hindi – India (Mother Tongue),

- Bahasa Malay – Intermediate

- Korean – Intermediate,

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