Moustafa Oun

Egypt, Gharbia, +201*********

adnp9n@r.postjobfree.com

linkedin.com/in/moustafa-oun-44b5b093

Executive Summary

A highly accomplished Executive Leader with extensive international and multi-cultural experience gained in the hospitality industry over 20 years in hotel industry, committed to delivering an outstanding level of service and care. A competent problem solver and strategist, with a proven track record of leading Rooms Department at both development and opening stages, effectively planning and coordinating operations to deliver key business benefits. A motivational leader that adopts a professional and polished approach that energizes and inspires staff to excel and ensures an unrivalled guest experience.

Specialties:

Hospitality, Hotel, Resorts, Leader, Business Strategy, Revenue, Operations, Customer Service, Guest Experiences, Repeat Business, P&L, GOP, NOP, Cost Savings, Initiatives, Revenue Generation, Profits, Pricing, Commercial Strategy, Negotiator, Quality Assurance, Training, Business Plans, Strategic Planning, Employee Satisfaction, Energy Efficiency, Budget, Up-selling, Market Analysis, Analysis, Recycling, Environment-Friendly, Cost Control, Standards, Business Development, Leaderships, Relations, Management.

Professional Experience

Director of Rooms (Pre-opening Hotel In charge)- 09/2019 to Current Mirage Hotel Group, Dibba, Fujairah, UAE

-Responsible for setting of the rooms Division (Front Office, Transportation, Concierge, Housekeeping, Laundry, Spa & Recreation, and Security)

-Responsible for planning of all Rooms Division OS&E and FF&E operations requirement of Hotel opening and post opening operation.

-Collaborated with project team to complete the work as per require standard and handover on schedule time.

-Completed all the snagging and inspection along with EHK & Project Manager for all guest rooms, F&B venues, Public area & Back of the House

-Managing the human resources in the rooms division in order to attract and retain the right talent.

-Preparing all the standard operating procedure for the rooms division to achieve 100% guest satisfaction and brand standard required to follow in day to day operation.

Director of Rooms - 10/2015 to 08/2019

Radisson Blu Resort, Dibba, Fujairah, UAE

Responsible for the oversight and coordination of FO, HK, Recreation and Security, Responsibilities include leading and directing the team to maintain and exceed highest quality

- Worked directly with Rooms Division (Front Office, Housekeeping, Recreation, and Security) to achieve departmental goals 81% rooms' profitability.

- Achieved 700 K extra revenue by implementing upselling program exceeding YTD target by 100K.

- Responsible for implementation of water sports activity, adding additional revenue of 400 K as well as an extra activity for guests.

- Generated 200 K in annual savings by changing the laundry supplier.

- Generated 50K in annual savings by using in-house laundry for bathroom linen. - Supported Front Office team in improving operations and resolving issues to

deliver top-notch customer service, achieving a 90 % Mystery shopper report. - Initiated key partnerships (Dibba Football Club) which resulted in a 5% revenue

growth.

- Managed a team of 120 employees, overseeing the hiring, training, and professional growth of employees.

- Develop & maintain a new process for employee evaluation reducing the Rooms Division turnover by 10%

- Conduct frequent hotel inspections in one or more of the following areas on a daily basis (Guest rooms, public areas, Rooms & Housekeeping back-of-house areas) and to ensure that the necessary following up work of the inspected areas is being completed 100%.

- Ensured that SOP’s are continuously updated and all colleagues are aware of their relevant standard operating procedures.

Rooms Division Manager, - 05/2014 to 09/2015

Radisson Blu Resort, Dibba, Fujairah, UAE

Oversee operations of the Rooms Division including Front Desk, Guest Services, and Housekeeping. Assumes duties of General Manager in the GM's absence.

-Oversee both housekeeping and front office operations of the resort

-Ensure that standards and quality are maintained and that guest’s complaints or concerns are dealt with.

-Supervises various front office and housekeeping departments in respect of budgets, asset management and purchasing.

- Manages staff and staffing functions for the teams of staff that fall under this role (in conjunction with the HR department). This also includes scheduling staff rosters, performance appraisals and more.

- Motivates and leads teams, supervisors and managers reporting into this role.

Front Office Manager, - 01/2011 to 04/2014

Radisson Blu Resort Dibba, Fujairah, UAE

Responsible for all front office functions and staff. Areas of responsibility include, Switchboard Operations, Guest Services/Front Desk, as applicable.

-Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

-Develops specific goals and plans to prioritize, organize, and accomplish your work.

-Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

-Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

-Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

TRAINING & Certificates

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Performance Management &

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Basic Revenue Management

Competency Based

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Finance for Non- Finance

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Interviewing Skills

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managers

MLS (Manage-Lead-succeed)

Train the Trainers

- The 7 Habits of Highly

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Basic Safety Training,

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Effective Leaders

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Basic Revenue Management

LOTSs - Rezidor Business

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Principle

School

Setting personal objective

- Leading YES I Can.

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Negotiation skills

-Effective Listing

Contact this candidate