Work History

Brittney

Dennis

Contact

Address

The Bronx, NY, 10452

Phone

201-***-****

E-mail

adnp84@r.postjobfree.com

Skills

POS systems

Excellent

Product restocking

Excellent

Stocking and replenishing

Excellent

Food preparation and safety

Excellent

Multi-line phone systems

Very Good

Welcoming guests

Excellent

Problem-solving skills

Excellent

Customer Service

Excellent

Good telephone etiquette

Hardworking and passionate jobseeker with strong organizational skills eager to secure Guest Service Agent position or Front Desk Auditor position at this establishment. Heavily skilled in managing reservations, telephone calls and mitigating customers dissatisfaction with prompt service and diplomatic communication. Not only poised and punctual, but extremely professional and ready to help team achieve company goals.

Cashier and Server

Golden Krust Caribbean Bakery & Grill, Jersey City, NJ Performed cash, card and check transactions to

complete customer purchases.

Replenished sales floor merchandise and organized

shelves, racks and bins for optimal appearance.

Helped customers complete purchases, locate items

and join reward programs.

Promoted customer loyalty and consistent sales by

delivering friendly service and knowledgeable

assistance to over 200 customers.

2019-11 -

Current

Front Desk Agent

Candlewood Suites Hotel, New York, NY

Assisted other hotel personnel in various capacities including overseeing entire front desk when

manager was unavailable and handling purchases

at gift shop when required.

Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Took reservations over phone, in person and via

computer for guests and provided confirmation

information.

Collected room deposits and verified payments to

prevent fraud.

Issued room keys to guests upon check-in.

Answered over 50 customer telephone calls daily

and appropriately handled needs.

2018-01 -

2019-09

Housekeeping and Laundry Attendant

Landmark Resort, Myrtle Beach, SC

Assigned over 20 housekeeping staff to specific shifts 2017-05 -

2017-09

Education

Additional Information

Excellent

Cultural awareness

Very Good

File management

Excellent

Self-motivated professional

Excellent

Microsoft Office

Excellent

Compassion

Excellent

and room blocks based on abilities and daily

requirements.

Communicated repair needs to maintenance staff.

Worked with front desk to respond promptly to all

guest requests.

Managed laundry, including sorting, washing, drying and ironing.

Operated laundry equipment and loaded

machines, paying careful attention to capacity

restrictions.

Housekeeping Room Attendant

Landmark Resort, Myrtle Beach, SC

Completed pre-cleaning duties by setting up

cleaning carts with fresh linens, cleaning supplies and requested guest supplies.

Used chemicals by following all safety protocols and procedures to avoid burns and injuries.

Operated wet-vacuums, buffing machines, vacuums

and upholstery cleaners to clean rugs, carpets and upholstered furniture.

Engaged with guests on room requirements and

amenities to promote and improve customer service

satisfaction by 15%.

Restocked room supplies such as facial tissues for personal touch with every job.

2017-04 -

2017-09

Bachelor Of Science: Biology

New Jersey City University - Jersey City, NJ

Member of Honor's Society.

2020-08 -

Current

High School Diploma

Lincoln High School - Jersey City, NJ

Valedictorian.

2014-09 -

2018-06

References available upon request.

Contact this candidate