Merchandising Specialist Member Team

Gary L. Wagner

** ******** *****, **** ****, PA *7011 *************@*****.***

Phone: 717-***-**** www.linkedin.com/in/garywagner-cb ACCOMPLISHED MANAGEMENT PROFESSIONAL

Experienced professional with diverse background in communication and positive customer loyalty experience looking to leverage my skill set. Successful sales leader and customer service coach across multi department/multi store management network. Motivated multi-tasker with competency to problem solve in an ever-changing workplace.

CORE COMPETENCIES

Customer Service Excellence • Communications • Leading Cross-Functional Teams • B2B Partnering Project Management • Training and Development • Sales/Marketing • Strategic Sourcing Procurement Methodologies • Category Strategy Development • Category Management PROFESSIONAL EXPERIENCE

INSIGHT GLOBAL

COVID-19 Contact Tracer (2020 to present)

Support PA Department of Health to mitigate spread of COVID-19. Provided vetted CDC information to PA citizens. Answered questions and ultimately reviewed quarantine/isolation guidance with individuals. Strong phone skills with ability to understand caller needs quickly, respond with empathy, and use resources efficiently. Comfortable working in an ever-changing environment. Experienced with Microsoft Teams/Zoom, Salesforce, Verizon One-Talk, HIPAA regulations, Microsoft Word, Excel and PowerPoint. Worked with language translation service to communicate in 66 languages. LOWE’S HOME IMPROVEMENT

Inventory/Order Fulfillment (2019 - 2020)

Collaborated across all departments to facilitate product replenishment to engage shoppers for sales maximization. Created daily department worklists identifying product assortment to fill shelves. Orders created for incoming product replenishment through supply chain. Omni Channel Sales Fulfillment (2018 - 2019)

Extensive interaction with customers for product delivery. Process on-line, special order, pick up later and professional sales desk orders within specified metrics. Innovative solutions provider experienced in order fulfillment utilizing team members within/across regional store network to exceed customer expectations. The GIANT COMPANY, CARLISLE, PA

Sales & Merchandising Specialist (2012 – 2018)

Led 14 store deli and bakery network to attain financial metrics, ultimately providing improved overall net contribution and improved EBIT performance, throughout a varied blend of geographies and consumer demographics. My responsibility reached across bakery, deli service, specialty cheese, prepared foods, and franchise operations. (Chinese kitchens, Starbucks, On-site fresh Sushi)

• Motivated Team to generate same-store sales growth of 2.7% through engaging customer service, improved freshness, better in-stock product conditions and focused promotional merchandising.

• Accomplished a 2.3% Division leading, margin improvement to targeted goals resulting from efficient product assortment, space management and shrink control. A commitment to continuous education of store Teams enabled margin achievement during a tight labor market.

• Acted as data resource for Bakery/Deli Division Team. Collected, analyzed, and translated store specific volume metrics data across key categories for peers. Information enabled positioning of product assortment to maximize new sales at key holidays/events promotion as high as 27%. Fresh Sales & Merchandising Manager, Deli/Bakery (2010 – 2012) Managed 72 store deli and bakery locations across four states to attain defined marketing, sales, and profit objectives. Served as part of a four-member Team that refined sales and marketing programs and provided feedback to Division Sales/Merchandising. Communicated, coordinated, and monitored sales and marketing programs with stores. Facilitated cross functional department interaction within stores. Responsibility across bakery, deli service, specialty cheese, prepared foods, and franchise operations.

• Identified missed sales opportunity gaps in local product assortment within a very competitive marketplace. Provided information to Division Merchandising, identified placement within existing store footprint and created over $2.6M in new sales.

• Analyzed market/store specific sales data to identify trends resulting in sales opportunity. Collaborated with Store Teams to enhance product assortment. Generated 3.9% sales growth in area of responsibility.

Fresh Category Manager, Bakery (1998 - 2010)

Formulated strategic bakery planning initiatives for 180 stores with annual bakery sales of $130M. My responsibility included all aspects of bakery format including vendor relationship management, procurement, development of new product, marketing, inventory management, writing product and technical manuals, financial management, product planograms, Standard Operating Procedures, Standards of Operations, and advertising media design to meet regional and demographic targets. EDUCATION

Wilson College, Bachelor of Arts Degree/Business and Economics ASTHO Certified COVID-19 Contact Tracer

Dale Carnegie Graduate

Penn State Business Academy

ServSafe Food Safety Certified