Support Engineer Network

KARIM ELSAMANOUDY

Cairo • 010******** • **********@*****.***

Technical support Engineer

**** - **** ********'s Degree in Telecommunication Engineering Helwan University

Providing technical support and customer service for VxRack clients. As a Technical support engineer I am committed to diagnosing, reproducing, and fixing customer software and hardware issues. Troubleshooting protocols running to assist customers with problem isolation and resolution. Researching clients issues in a timely manner and following up with the customer with recommendations and action plans.

Participating in team meetings weekly, asking questions and providing input on case backlog, technical process, and new processes within the department.

Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development. Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals. Utilizing previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems.

March 2019 - present Technical support Engineer

DELL Technologies

- RPS team designate for Data Domain.

- GSAP graduate with the FISH award.

- A member of PowerFlex Team

Oct 2018 - Jan 2019 Trainee

Trend Micro

- Graduated from CPITs program

- Gained a strong and solid understanding of cybersecurity and TrendMicro products. June 2018 - Oct 2018 Network Engineer

Orange

- Provided basic Troubleshooting for the customer's network environment. Associate - Information Storage and Management Version 3.0 (DCA-ISM) Associate - PowerEdge Version 1.0 (DCA)

VxFlex OS 2.x Server-Based SAN (DC)

Associate - Converged Systems and Hybrid Cloud Version 2.0 Education

Summary

Work experience

Certifications

Technical Skills

Created with

Unix system administration skills, especially Linux Experience with vSphere, ESXi, and other VMware products Knowledge of VSAN, including installation, configuration and management

Excellent written and verbal communication skills, with an ability to adapt to customers with varying levels of technical ability

Fluency in English and Arabic, and basic proficiency in German

Contact this candidate