Transcription
Resume:
ARUN C
: #**, *** * *****, *** HEIGHTS LAYOUT, BEGUR ROAD, BANGALORE - 560068
: +91-948*******; : ************.****@*****.***
OPERATIONS & QUALITY PROFESSIONAL – MEDICAL / GENERAL / LEGAL TRANSCRIPTION
(Offering 17+ years of experience)
PROFILE & STRENGTHS
Competent and result oriented professional offering over 17 years of experience in Documentation / Transcription industry.
Analytical & detail oriented, with tremendous comprehension of operations coupled with well-honed expertise in developing and implementing various operational strategies and providing end-to-end solutions for customers.
Over 17 years of chronicle of success in Medical / Business / Legal Transcription industry.
Valued contributor to key strategies for processing system and have been highly successful in establishing a scalable and sustained organization.
A strong team player, training, guiding and motivating team members towards maximum productivity with exceptional consensus building, negotiation and interpersonal skills, analytical mind and comprehensive problem detection/ solving abilities.
PROFESSIONAL EXPERIENCES:
GENERAL TRANSCRIPTIONIST
AlphaSights Sep 2020 – Present
TRANSONE SOLUTIONS
Sr. QA – General / Business Transcription Aug 2015 – Sep 2020
MMODAL
Sr. QA/ Auditor Dec 2006 – Jul 2015
HEARTLAND TRANSCRIPTION SERVICES PVT LTD
Medical Transcriptionist Mar 2003 – Nov 2006
Key Accountabilities:
Capable of transcribing 80-100 minutes of audio per day with quality as per industry standards.
Deftly looked after overall functions of Operations and Quality Department, efficiently handled and monitored the performance of the team and ensured that all the work is undertaken in accordance with the client specifications while ensuring adherence to quality parameters.
Proficient in managing entire spectrum of functions pertaining to Production & Quality Department for the clients assigned whilst ensuring adherence to time, budget and quality parameters.
Carried out timely auditing of documents and records, find out loopholes if any and addressed the same to the respective Division Lead handling the Client.
Analyzing feedbacks and initiating necessary steps to avoid further feedbacks of the similar type; guiding and advising the team members on necessary action as per the feedback.
Instrumental in assigning right work to the right person as per their capabilities and carried out checking at all levels; imparted training to new members on production processes and about organizational guidelines to enhance their skill levels and guiding them about clients, team leads and shift supervisors.
Entrusted with the task of identifying specific areas of concern raised from the client and assigning the responsibility of training the team through CEP (Continuous Education Program) sessions for extended education.
Responsible for monitoring/follow up of the performance on delegated responsibilities to the Team; analyzing the steps taken to resolve client concerns; checking workflow status and enquiring about management of the jobs for the day across logins.
Spearheading efforts across analyzing the performance (quality and productivity) along with the targets given to the Team and advising them on the key areas of concern and the corrective actions to be taken for immediate change.
Carrying out audit of existing measures vis-à-vis client’s feedback; tracking of the Retrospective Audit done on various clients and note down the important points and share the same with the team.
ACADEMIC & PROFESSIONAL CREDENTIALS
MBA – International Business (Pursuing 2018-2020)
Annamalai University
Bachelor of Computer Science
Madurai Kamaraj University
Certified HIPAA Security Officer (Validity April 2021)
HIPAATraining.com
PERSONAL DETAILS
Date of Birth: December 21, 1984
Marital Status: Married.
Languages: English, Hindi, Tamil.
Availability: Immediately.
Dated:
Place: Bangalore
Arun C
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