Part time teller

NAHID MAHMOOD

** **** **. ******** ** *****

516-***-**** – adnoyw@r.postjobfree.com

PROFESSIONAL SUMMARY

Actively looking to leverage over 13 years of experience in customer service and support to find a challenging role that will help me grow and serve your organization positively.

PROFESSIONAL EXPERIENCE

BANK TELLER 2013 to 2020

HSBC Bank USA Merrick, NY

As a bank teller, my responsibilities included providing excellent client services and maximizing client solutions by identifying opportunities for new products and services based on a client's financial goals while simultaneously performing efficient and accurate banking transactions.

Key responsibilities included but were not limited to:

-Deliver outstanding client service by executing financial transactions in accordance with bank policies and procedures.

-Maintaining an acceptable record in the daily drawer balancing.

-Resolving account service issues and responding to client inquiries effectively.

-Adhere to operational controls, including legal, corporate, and regulatory procedures, to ensure customer and bank assets' safety and security.

-Deepen client relationships by effectively executing all services and referring bank products.

-Proactively educate clients on utilizing available access channels i.e., ATM, online, and telephone banking.

CUSTOMER EXPERIENCE ASSOCIATE 2007 to 2013

HSBC Bank USA Merrick, NY

As a Customer Experience Associate, I was responsible for providing overall excellent customer experience and lobby management. This included receiving, engaging, and referring walk-in customers to the appropriate channel or banker in a friendly and courteous manner.

Key responsibilities included but were not limited to:

-Serve as the first point of contact for customers entering the branch.

-Provide a positive first impression through courteous, friendly and efficient customer service.

-Fulfill quick customer needs and resolve service-related issues.

-Identify sales referral opportunities through the initial evaluation and direct clients to the appropriate sales specialist.

-Proactively manage the lobby by assisting and educating customers on alternate channels available.

CUSTOMER SERVICE REPRESENTATIVE / TELLER 2002 to 2007

North Fork Bank Merrick, NY

As a Customer Service Representative and teller, my responsibilities extended from lobby management to client services as a teller.

Key responsibilities included but were not limited to:

-Opening new accounts as well as upgrading existing ones by upselling based on the customer portfolio and banking needs.

-Assisting clients with teller transactions and answering questions based on their needs.

-Ensuring that the daily drawer was balanced and accurate.

-Assisting the team in reaching sales and service goals daily.

ACHIEVEMENTS AND ACCOLADES

BRONZE SALES AWARD OF THE YEAR – HSBC BANK (2007)

BUSINESS SALES AWARD – HSBC BANK (2008 – 2010)

MYSTERY SHOPPER AWARD – HSBC BANK (2009 – 2013)

SALES GOAL OVER ACHIEVER – HSBC BANK (2008 – 2015)

SALES GOAL OVER ACHIEVER – NORTH FORK BANK (2005 – 2020)

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate