Medical Billing Customer Service

Location:

Pittsburgh, PA

Posted:

July 12, 2021

Contact this candidate

Resume:

Jessica Kitchener

*** ***** ******

Pittsburgh, Pennsylvania 15239

412-***-****

adnoy9@r.postjobfree.com

EDUCATION

Sanford-Brown Institute

Pittsburgh, Pennsylvania 15235

Diploma in Medical Billing and Coding

Graduated June 2011

GPA 3.84

Community College of Allegheny County

Pittsburgh, Pennsylvania, 15237

Associates Degree in Early Childhood Education-June 1997

Certified in Customer Service

EMPLOYMENT

CVS Caremark

620 Epsilon Drive

Pittsburgh, PA. 15238

January 2013 - Present

CVS Caremark

105 Mall Boulevard

Monroeville, Pa 15146

October 2012 – January 2013

Tri Rivers Surgical Associates

9104 Babcock Boulevard

Suite 2120

Pittsburgh, Pennsylvania 15237

June 2012- September 2012

National Rehab Equipment

540 Lindbergh Drive

Moon Township, Pennsylvania 15108

July 2011- April 2012

S&T Bank

Pittsburgh, Pennsylvania 15235

July 2008 – July 2011

National City Bank of Pennsylvania

Cranberry Township, Pennsylvania 16066

June 1999 - July 2008

Youngworld Children’s Center

Pittsburgh, Pennsylvania

Approximately January 1998–June 1999

Clinical Med D Rep II duties include:

Approving PA approvals for Aetna Medicare D

Making outbound call to MDO to obtain clinical information needed to process case.

Printing approval and denial letters for members and prescribers and mailing them.

Traveled to Ohio to help train new employees.

Assisted new employees by checking cases to see if they were processed correctly.

Corrected letters for pharmacists.

Medicaid Web Portal Biller Duties Include:

Submitting 1500 claim forms to Alabama Medicaid, Florida Medicaid, and Illinois Medicaid and Florida Waivers via the web, as well as researching and submitting denials to the insurance companies.

Banking duties include:

Cash handling experience, computer knowledge, customer service, knowledge of bank products and services. Excellent oral and written communication skills.

Call center duties include:

Placing prescription refills for members, researching and tracking prescription orders. Being able to handle all types of phone calls and answering and resolving any issues the member might have.

Childcare duties include:

Care and safety of preschool children, developing and implementing an age appropriate curriculum.

VOLUNTEER WORK

Passavant Hospital-Pittsburgh, Pennsylvania 1991-1994

Venice Hospital-Venice, Florida- Summer 1991-1994

References available upon request

Jessica Kitchener

216 Siple Street

Pittsburgh, Pennsylvania 15239

412-***-****

adnoy9@r.postjobfree.com

REFERENCES