Graphic Designer Technical Support

Marta Pawlak

Sopot, Poland 048*********

*************@*****.***

SUMMARY

EDUCATION

EXPERIENCE

SKILLS

IT Help Desk Support with 5+ years hands-on experience in technical support, managing IT operations and supporting users with a variety of technical issues. More specific: lesion between the company and a team, maintaining customer relation and expectations.

- Maintaining operating systems by repairing hardware and configuring software.

- Installing new technologies and teaching end users how to operate them.

- Providing remote technical support via internet or phone.

- Backing up and restoring files.

SPOLECZNA AKADEMIA NAUK IN LODZPOLAND Aug ‘16 - Mar ’21 Bachelor of Engineering IT, majoring in graphic design. XTRACK TRACKING SYSTEMS: Feb ‘20 - Present

Technical client support

Analysis of Technical Issues. Technical Support. Teamwork Skills. Ticketing Systems. Working Independently.

HOKITO WEBSITE DESIGN: Jun ‘14 - Feb ’18

Help Desk and Graphic Designer

Main contact with clients. For the last 2 years Junior manager, graphic designer and website tester.

GUESTCONTROL CONFERENCE - PLANNING: Aug ‘13 - Oct ’13 Conference service

IT customer service at the EFNI international conference hosted by Poland 2013.

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