R MAYAKRISHNAN

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A***, *nd Flr, Courtyard Aprt. Manapakkam, Ch -116

+91-996*******

adnowg@r.postjobfree.com

Objective

Senior executive - cargo operations ( M/s Jetairways India limited ) from 2008 to 2019 To associate with progressive organization that gives me scope to update my knowledge and skills according to latest trends and to be a part of team that dynamically works towards the growth of organization and gains satisfaction thereof and to flourish as a manager soon.

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Warehouse :

Core strengths

Customer service :

Career Glimpses :

• Customer service • Logistics • Warehouse

• Team management • Cargo system • Time management • Fast learner

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Provided excellent customer service by efficiently resolving issues and responding to inquiries Built strong relationships with field operations team to support business development opportunities and improve service Listened to customers questions and concerns to provide answers or responses Quickly and accurately answered customers questions, suggested effective solutions and resolved issues to increase customer satisfaction

Followed up with customers and resolved issues and completed ' Action and 'Action' to maintain high standards of customer service

Investigate and resolved customer inquiries and complaints quickly Oversee integrity and accuracy of all product's leaving the warehouse during active shift's Inspect and research inventory discrepancies

Document and report on all damaged product using appropriate paperwork and procedures Monitored all incoming and outgoing pallets for bad wood Report safety hazards and equipment issues immediately to supervisor Segregating incoming and outgoing special cargo

Communicating and follow up with the stations incase of special cargo movements Ensuring timely delivery of all shipments to consignee . I hereby declare that all the above-mentioned information given by me is true and correct to the best of my knowledge and belief.

1. Qualified in Cat 6 Dangerous Goods Regulation conducted by Jet Airways India Limited. 2. Qualified in Basic Cargo Training conducted by Jet Airways India Limited. 3. Attended the Cargo Spot Automation Training conducted by Jet Airways India Limited. 4. Attended the Aviation Security Awareness, Air Side Safety & Safety Management System Training conducted by Jet Airways India Limited. Declaration

Certifications :

Excel

Cargo Software

Technical Skills

Place:

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Personal Details

DOB : 16-12-1986

Marital Married

Notice :

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Immediate Joining

Education

Bachelor of Tourism and travel management

Pondichery University, India

Making sure that every planned shipment for both export and delivery is free of damage and discrepancy Maintaining customs documents ( I e ), shipping bill, transhipment documents Managing team through a number of cargo executives Making sure cargo planned in each flights as per the booking priority Coordinating with all teams for dispatch of export cargo from warehouse to the aircraft and maintain PTS Planning and forecasting the capacity of the flight for the maximum upliftment of cargo Organize and monitoring the movement of special products for timely delivery of import cargo Maintaining high standards of loading and unloading of cargo from the flights Coordinaties build up and breakdown of all export and import ULD's Dangerous goods acceptance check's and loading import and export processing Ensuring all cargo vehicles are unloaded and loaded safely Resolving customer complaints in a professional manner Driving continuous improvement plans to meet productivity Target's Building strong relationship with team in order to drive individual performance Creating a positive, pro active and team brand culture Flight Operations :

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