**** – **/**** Business Operations Manager- GAP Inc

Owner of recruiting, hiring, onboarding and ongoing training and development of all employess. Created, implemented programs events to drive employee and customer engagement. Owner of Employee Volunteer Program: Creates and manages all aspects of events including tracking hours, recruiting organizations and employee participants. Analyzes key opeartional KPI metrics including conversion, AT, AUR, and SOT. Created programs, incentives and events to drive all KPI metrics. Responsible for managing and directing daily operations including accurate payroll, P&L balance sheets, and creating daily goal sheets.

11/2020 - present

Terminal Office Manager- Estes-Express Lines

Responsible for all aspects of managing daily operations of logistics including payroll, overages, damages, shortages, researching and investinating missing freight, hiring, onborading and employee development. Creates employee focused events to drive engagement, retention and productivity. Responsible for risk management, all aspects of safety compliance and tracking, issue tracking and resolution. Tracked milestones and deliverables. Dispatching, reporting and project plan creation as required.

2016 – 2018 Senior Sales Manager- Coty Inc (Same role Coty acquired the Salon business unit from P&G) Managed and developed 11 Account Managers to successfully grow NOS, Wallet Share and New Door Opportunities for the New York State Territory (3.5 million in sales). Developed customized events, programs and creative business drivers for both Employees and Clients.Maintained all aspects of employee management including analyzing KPI, budget, Associate allowances, interviewing, hiring, seperating, performance evaltuations, coaching as well as creating and driving professional development projects and opportunites. Ranking in the top 10 Sales Teams in North America. Travel: 50% SKILLS/SOFTWARE/STRENGTHS

Courageous Leadership

Bob Pike Graduate

NYS Haz Mat

Cultures At Work

P&G Colleges 1-4

AS400

Microsoft Office 365

Dropbox

Convey

PEGA

GoToMeeting

Sales Force CRM Sales

SharePoint

Lectora

Prezi

EDUCATION

adnovv@r.postjobfree.com 2124 North Rd, Scottsville, NY 14546 585-***-**** My strong leadership, customer and team building and development, project development and management background provides the unique opportunity for proven results within many diverse industries. Mary-Katherine Tandlmayer

EXPERIENCE

2011-2016 Regional Sales Manager- Proctor & Gamble Directed, mentored and coached Account Managers in Pennsylvania and Upstate New York region to grown NOS, Wallet share, vertical and horizontal distribution, and New Door acquisition. Oversee and managed Distributor partner team for the entire New England Territory. Hiring, coaching and developing new Account Managers. Managing various budgets, creating programs and assisting in new business development and retention. Provide business analysis reports and overviews to Senior Management Leaders. Ranking in top 20 Sales Teams in North America. Travel: 80% 2009 – 2011 Capability Manager- Proctor & Gamble Assessed skill gaps and created innovative events, programs and training opportunities to the Consumer Packaged Goods Marketing Design Organization. Designed, developed and executed Quaterly Learning Forum Events for all CPG organizations within the MDO. Consulted and provoded analytics to Senior Management relating to gap assement and implementation of events and capability opportunities to support continuous improvments. Greece Athena High School- Regents General Studies We-Mo-Co Technical- Cosmetology- Degree and NYS certification/license Monroe Community College -AA & AS Liberal Arts and Science GPA 3.5