Spa director, retail sales manager

Sandra B. Wright

**** **** ******

Lynchburg, Va. 24504 434 - 534 -7042

Experienced spa director and educator. Licensed Esthetican, Esthetics Instructor and Nail Technician, Nail Technician Instructor. Energetic and competent manager. Recognized for accuracy, dependability and detail oriented work. Strong organizational skills and retail oriented. Team spirited, patient and resourceful. Positive and creative thinker/problem solver. Able to handle multiple responsibilities, set priorities and respond positively to demanding situations.

Up to Par Management

Taylor Hospitality

The Spa at Berry Hill Resort South Boston, VA

Spa Director

2018 to 2020

Report to CEO/owner and GM of property. Hired to reopen spa after three years of closure. Lead and direct spa operations, including guest service, budgeting, analysis of sales and retail sales. Created and implemented all menus, spa monthly promotions, standard operating procedures, protocols of treatments, training materials and inventory controls. Provide supervision for staff of more than fifteen through training and an excellent guest experience. Arrange VIP and bridal parties, scheduling treatments and ordering food and beverage. Implemented health and wellness classes and retreats. Meeting budgets through successful marketing.

Virginia Department of Professional and Occupational Regulation Professional Credential Services Richmond, VA

2016 to 2018

Examined future estheticians and nail technicians for their licensing in the state of VA. Proctor for Cosmetology, Barber and Master Esthetician Licensing. Blackberry Spa at the Berryhill Resort South Boston, VA 2010 to 2016

Receptionist, esthetician and nail technician for resort spa. Answering phones, setting appointments, filing and cashiering.

Performing facials,body treatments,waxing, spa pedicures and manicures. Cleaning and sanitation. Worked as Spa Director when permanent director was absent. Education:

Miller-Motte Technical College June 2007 Lynchburg, VA Certificate – Esthetics Technology

720 Hour Esthetics Program approved by CHEA and ACICS Esthetician License 2007 VA Board for Barbers and Cosmetology Esthetician Instructor Class and License 2017 VA Board for Barbers and Cosmetology Nail Technician Apprenticeship and License 2016 Va Board for Barbers and Cosmetology Nail Technician Instructor License

2020

Certificate – Advanced Technology

Barbicide Sanitation and Sterilization

Certificate 2020

CIDESCO Sanitation and Sterilization Award 2020 Lynchburg, VA Barbicide Certification 2018 Lynchburg, VA

Hylunia Training and Certification 2010 Lynchburg, VA Sybaritic Certification 2002 Minneapolis, MN

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