Reservations Manager Front Desk
Resume:
Mary Childress
PROFESSIONAL PROFILE
I am a competitive, articulate hospitality professional with high energy and excellent interpersonal skills. I have proven success in the field of sales, revenue management, marketing, event planning, hotel management and customer service. CERTIFICATIONS AND AWARDS
Director of Sales of the Year Award Recipient – Full-Service Division, Shaner Hotel Group, February 2016 Property Sales Leader of the Year Award – Eastern Region, Marriott International, March 2013 Director of Sales of the Year Award Recipient – Full-Service Division, Shaner Hotel Group, February 2013 Global Sales Market Share Excellence Award Recipient – Marriott International, February 2013 Marriott Sports Marketing Sales Award Receipt – Marriott International, 1998 SYSTEMS KNOWLEDGE
CI/TY Marriott Sales and Reporting System
DELPHI Sales System
MARSHA Marriott Reservations System
FSPMS Property Management System
Cvent Sales Leads System
EPIC Marriott System for website updates
MGS Marriott Global System for all Marriott based systems. PROFESSIONAL EXPERIENCE
Director of Sales and Marketing – Shaner Hotel Group Chattanooga Marriott Downtown
July 2008 – May 2021
- Strengthened relationships with new and existing customers to encourage loyalty and future hotel growth through group sales.
- Partnered with both the Chattanooga Convention and Visitors Center and Chattanooga Convention Center to boost tourism and revenue for the Chattanooga Marriott in all market segments.
- Worked to build existing sales team and revenues to become Marriott’s most improved market share hotel.
- Completed on property and virtual site visits with prospective meeting planners to win and grow hotels group business.
- Successfully partnered with Marriott Area Sales to pull through business for high profile clients in surrounding markets.
- Increased revenue and shifted share from competitive set to assigned hotels by proactively soliciting new business in local markets.
- Successful in contracting crew base rooms with Delta, SkyWest, Endeavor and PSA Airlines to build hotel base in a growing market.
- Assist in strategy calls, revenue projections and forecasting for the property to secure accurate rate strategy and future revenue growth.
- Work closely with operational team to ensure all groups and business transient travelers received impeccable service. Director of Revenue Management – Shaner Hotel Group – Chattanooga, TN Chattanooga Marriott Downtown
April 1998 – July 2008
- Managed room revenue and inventory for a 343-room convention hotel in the downtown Chattanooga market.
- Exceeded annual RevPAR goals set for the hotel
- Worked directly with Marriott Reservations Call Centers to grow city/hotel knowledge to increase revenues through their efforts
- Mentored front desk associates to secure in house reservations coordinator position. Trained staff in maintaining reservation accuracy and inventory management for current and future groups to ensure hotel inventory and sell strategy were aligned. Sales Manager – Interstate Hotels/Shaner Hotel Group – Chattanooga, TN Chattanooga Marriott Downtown
February 1995 – April 1998
- Successfully acquired group bookings with Corporate and Sports based groups from 10-1200 attendees.
- Completed on property site visits and planner meetings to grow group base business.
- Planned and coordinated turnover files for events team to service and detail all definite groups appropriately.
- Represented hotel at tradeshows to promote the hotel and services to several new and existing group planners in attendance. Mary Childress
Reservations Manager – Interstate Hotels – Manhattan Beach, CA Marriott Manhattan Beach
April 1993 –February 1995
- Experienced in front office, reservations and group inventory planning for 390 room hotel outside of Los Angeles International Airport.
- Completed hotel occupancy forecast updates and effectively communicated to all operations team members.
- Assisted guests and front desk team with checking in guests, airline crews and groups.
- Managed housing and accommodations for nine US and International based Airline crew for daily accommodations with flights from LAX
- Responsible for all CTAC payable commission from hotel group and transient files weekly and monthly EDUCATION
August 1985 – 1988, McKenzie College, School of Business Hospitality and Tourism
PROFESSIONAL REFERENCES
Mohamed Hashesh, Area Managing Director, Highgate Hotels 617-***-****
Joe Duperre Jr., General Manager, CBL Properties
Ricky Gaede, General Manager, Crescent Hotels
Herman Turk, Associate Partner, Hotel Profitability Advisors 828-***-****
Jordan Cooper, General Manager, Sheraton Columbus
Lisa Hyman, Director of Sales, Chattanooga Convention Center 423-***-****
SPECIAL INTERESTS
Vice President – Greater Chattanooga Hospitality Association St Jude Children’s Research Hospital
Habitat for Humanity Women Build
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