ZEINAB HAFIZ ABDELMALIK ELBASHIR

adnom3@r.postjobfree.com +971-*********

EDUCATION CREDITIAL

AHFAD UNIVERSITY FOR WOMEN, Omdurman, Sudan

Bachelor Degree with Honor (B.Sc. Honors) in Health Sciences, Major NUTRITION

(Human Nutrition) April 2014.

Dubai Economic Department – Personal Assistant /HR Assistant/ Admin 2021

• Main Role: Delivering high quality and efficient support to the Director of the finance department & Assist with all administrative tasks.

• Responsible of organizing meetings internally and with external Organizations/ suppliers.

• Collect documents for signing and approvals then upload it to the share folder in the organization portal/ GRP.

• Prepare documents for meetings and travel when required Prepare letters, reports and presentation on PowerPoint as per management request.

• Receive and handle Bid Bonds and Performance bonds from the suppliers who participate in the DED Tenders.

• Stay connected with the suppliers in order to keep them updated about the Consumer requirements, expired Bank Guarantees and provide project-based assignments and researches.

• Assisting with IT requests (mobile phone / phones / conference calls/ computer issues).

• Keeping Holiday Chart up to date for the team Responsible for organizing meetings for both internal and external clients. Dubai Tourism and Commerce Marketing – Customer Happiness 2019 (Temporary)

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels. (Calls, chat & email)

• Resolve cases and Reply to the emails received at the organization's email for inquiries at adnom3@r.postjobfree.com.

• Acknowledging and resolving customer complaints.

• Answering customers inquiry and provide all needed information and tourism destine in Dubai through the entity email address.

• Keep up to dates and check the calendar daily in order to inform the customers about the events happening in Dubai every day.

• Assist the clients and provide full information required to register online and apply for permits, reservation and paying for Fines. DUBAI MULTI COMMODITIES CENTER (# 1 Free Zone in The World) – CLIENT SERVICE TEAM 2017

• Customer Orientation - Provide Business set up consultancy service.

• Give the full Information required for starting up a new company, create a new trade license or Renewing existing license and their requirements.

• Improve the customer experience by providing an easy and consistent way to request services, check on statuses, and/or be notified throughout the process.

• Processing new applications online for the clients. explain how to maintain their online accounts and how to check the updates then respond to it perfectly.

• Communicate with clients and evaluate their needs and specifications.

• Attracts potential customers by answering product and service questions and suggesting information about other products and services.

• Assist the customers with visa process guidelines, required documents and tracking updates with Immigration.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Prepares services reports by collecting and analyzing customer information. . Etisalat UAE– Sales Executive/ CRM, 2015

• Provide high standards of customer service skills and processes.

• Answering client questions about credit terms, products, prices, and availability.

• Try always to consider the HANDELING TIME in order to avoid keeping customers in Que for long time.

• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.

• Helping determine pricing schedules for quotes, promotions, and negotiations.

• Achieve agreed upon sales targets and outcomes within schedule

• Compiling and distributing financial and statistical information such as budget spreadsheets.

• Assisting with promotional activities.

• Listening to customer requirements and presenting appropriately to make a sale.

• Handling cash and card payments and using (win cash) application and report it daily. PERSONAL SKILLS & LANGUAGE SPOKEN

Computer Skills:

• Microsoft XP applications (Word, Excel, Office, PowerPoint, Outlook, Access) – Advanced

• Microsoft Office Document Imaging and Scanning – Advanced, Internet different uses Executive Skills:

• Excellent communication skills - Report writing skills

• Taking minutes skills - Translation skills

• Correspondence, and secretarial skills- Organizing events, conferences etc. Language

• Arabic - Native Tongue)

• English – Speak, Read and Write Fluently

COMMUNITY INVOLVEMENT

Travelled throughout Sudan as prerequisite for graduation in field trips s in North and South Kordufan targeting grass roots with the view of spreading awareness in rural areas about specific chosen themes such as Female Genital Mutilation, Early Marriage, HIV/AIDS, Reproductive Health, Health Hygiene, First Aid 2012 – 2013

Member in Babiker Badri Scientific Association for Women Studies 2008 - Currently

Member in CAFA (Community Development Association) 2008 - Currently RESEARCHS

Research Title is: Level of Some Nutrients in Green Leaves of Roselle Plant “Hibiscus Sabdarifa”.

This research project is submitted on Partial Fulfilment of the Requirements for the Degree of B.Sc. Honors, March, 2014. REFERENCES

Prof. Gasim Badri: President of Ahfad University for Women (AUW) Prof. Mustafa Khojali: Vice President for Academic Affairs (AUW) Prof.AbdelHalim Rahama: Ahmed School of Health Sciences, (AUW) My supervisor Prof. Abu Bakr Oroe: School of Health Sciences, (AUW) My Examiner

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