Industrial Training Service Supervisor

RESUME

VedaVyas

Address : **-*-*** ***** ***** 7th line, (Andhra Pradesh), India

Phone : +91-709*******

E- Mail ****.*******@*****.***

MANAGEMENT- HOSPITALITY INDUSTRY

●Experience with renowned growing hotels. Currently working with Lemon Tree Premier,

HITEC CITY Hyderabad (267 keys hotel).

●Customer-satisfaction driven professional with excellent verbal communication skills, a professional appearance and expertise to handle food and beverage operations. Exceptional phone etiquette skills and enjoys providing hospitality services to guests. .

●Excellent communicator with exceptional talent for problem solving through reasoned thought processes.

CORE COMPETENCIES

●Working Long hours

●Customer Service

●Guest Satisfaction

●Customer Relations

●Strong Interpersonal Skills

●Handling Guest situations

ACADEMIC QUALIFICATION:

●Passed Higher Secondary from Pinnacle Vocational Junior college, Hyderabad.

●Passed High School from Kennedy high School Guntur.

PROFESSIONAL QUALIFICATION:

●Bachelor of Hotel Management Catering Technology from Pinnacle Institute of Hotel Management, Osmania University.

PROFESSIONAL EXPERIENCE:

Four Months Industrial Training with Taj Krishna Hotel, Banjara Hills, Hyderabad.

Three months on the job Training with Taj Vivanta Hotel, Begumpet, Hyderabad.

Presently working with Lemon Tree Premier Hotel, Hyderabad as a Food and Beverage Executive.

Job Experience:

●Lemon Tree Hotel, hi-tech city, Hyderabad

Hotel Trainee

●01st Feb 2015 to June 5th 2016

●Lemon Tree Hotel, hi-tech city, Hyderabad

Guest Service Associate

●06th June 2016 to Aug 24th 2017

●Lemon Tree Premier, Hi-tech City, Hyderabad

Guest Service Supervisor

●25th Aug 2017 to July 31st 2019

●Lemon Tree Premier Hi-tech City, Hyderabad

Guest service executive

● 01st Aug 2020 to till may 1st 2021

Guest Service Senior Executive

JOB RESPONSIBILITY:

Generally responsible for all of the business operations of a dining establishment. Duties typically include training, scheduling and managing employees, as well as overseeing inventory, food and beverages, supplies and other Restaurant equipment.

Responsible for resolving customer complaints regarding food quality and service and making sure the business complies with health and food safety regulations.

Quarterly staff meetings and created and enforced SOPs for all outlets.

Responsible for the weekly schedule for 25 employees and was in charge of manually inputted tips for all food and beverage associates.

Along with all department heads in a monthly meeting on how to improve guest and employee satisfaction.

Achievements:

●Achieved “ROCK STAR “of the Month in Lemon Tree Premier Hotel, Hyderabad.

●Achieved “EMPLOYE OF THE MONTH” in lemon tree Premier Hotel Hyderabad.

Personal Profile

DATE OF BIRTH : 23-5-1993

FATHER’S NAME : D Pullarao

MARITAL STATUS : Unmarried

GENDER : Male

LANGUAGES KNOWN : English, Telugu, Hindi

ADDRESS : 39-8-871 Nehru Nagar 7th line,

(Andhra Pradesh), India

Declaration: -

I do hereby solemnly affirm and declare that the contents of this resume are true and correct to the best of my knowledge .If I get a chance in your organization then I will do the best to satisfy your entire requirement.

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