Yechima A. Carty

**** **** ** *

Arlington, VA

Tel: 646-***-****

adnok4@r.postjobfree.com

Profile

Highly self-motivated, dependable with strong organizational and management skills with the ability to prioritize multiple objectives and projects. Experienced and motivated in environments that are fast paced. Strong critical thinking skills and solution oriented with the ability to learn and adapt to new systems and technologies. Has a strong customer-service approach and good attention to detail. Innovative ability to build and maintain effective interpersonal relationships with peers, team members, and other stakeholders within a startup and/or established organization. Expert in verbal and written communication as well as in Microsoft Office Suite: Word, Excel, PowerPoint.

Work Experience

ID.me

Member Support Representative April 2021 – Present

Verify member identification and adhere to company’s verification procedures

Provide assistance to members to troubleshoot verification issues and provide a working resolution

Maintain timely, detailed and efficient customer service through email and/or video sessions

Assist with documentations and playbook updates when needed

The Arc Jefferson – St. Lawrence NY (Career Connections)

Contracts Vocational Coordinator April 2019 – November 2020

Complete all Individual Eligibility Evaluations for every staff with disabilities on all of our Federal Contract, Supported Employment programs, and other vocational programs as needed

Outreach to other service providers to recruit staff with disabilities to our Federal Contracts

Assist staff with job bids, Fort Drum ID issuance/renewal, direct deposit forms, and other general administrative tasks that our employees required assistance with

Assist staff with periodic and annual onsite training

Assist with training on job tasks for Staff with Disabilities and/or People We Support

Provide emergency or require transportation to non-programmatic related meetings

Assist the federal contracts through interaction with Supported Employment, Human Resources, and other departments on day to day basis

Employee relations, such as sitting in on corrective actions and aiding in execution of performance improvements plans

On site observations, required communications with supervisors and/or project managers

Gateway Global Management LLC. (Repo Department)

Remarketing Associate May 2017 – March 2018

Reconcile, dispose and balance payments from various auction facilities with company records

Maintain a check and balance system that verifies the funds are accounted for and properly applied to accurate databases

Efficiently and proficiently use excel for processing disposals in a timely manner

Problem solve and research accounts using several computer programs throughout the workday

Accurately, clearly and professionally answer calls from auctions and various stores and agents

Assist in other areas as requested or as needed requested by various clients

File and organize documents for audit purposes on a weekly/monthly basis

Process and approve Repo agent invoices in RDN and LOAN APP systems and track request of refunds daily

Any other duties related to the Repo and/or the Disposal Dept. by request of Director of Remarketing or Remarketing Supervisor.

Banco Popular de Puerto Rico (Cash Management/Commercial Loans Unit)

Administrative Assistant February 2015 – April 2017

Support the Commercial Relationship Officers of the USVI and BVI in the Commercial Loans Dept. and the Cash Management Unit with day-to-day administrative and operational duties, as well as, special assignments and other duties.

Duties include but not limited to processing of claims and audit preparation

Enter customer claims within (2) business days

Respond to customer internal investigation with in (3) business days

Coordinate with CRO for the completion of required monthly reports, Exception, Expired (STT/STX/BVI) and Reminders Report (STX)

Ensure documentation are completed with accuracy for processing customer's request

Assist with the preparation of correspondences for charge-off accounts

Process direct deposit transactions in Web Cash Manager daily for BVI payroll clients and follow-up with commercial team to ensure accuracy

Assist Cash Management clients with password reset, processing checks, human services and customer claims in SOS

Assist with the preparation of documents for loan closing

Prepare letters to clients in response to customer claims, delinquencies, and other inquires

Actively participate in the Banks CRA initiative

Government of Virgin Islands (Dept. of Human Services)

Eligibility Information Clerk/Specialist I (DFA) April 2014 – February 2015

Screen clients and provides information on available programs; refer client to appropriate personnel

Maintain daily logs of clients’ visits and information

File cases, appointment documents and all pertinent information received daily

Schedule appointments

Enter data received into CARIB System for later references

Locate, file client’s cases for next day appointments and any other units upon request

Attend meetings to keep abreast of changes in local and federal rules, regulations and procedures

Perform miscellaneous job-related duties as required or assigned

Virgin Island Housing Authority (Leasing Department)

Occupancy/Relocation Specialist (Temporary) Nov 2013 – April 2014

Determine initial and continuing eligibility of applicants

Schedule appointments, perform applicant interview, advise on policies and procedures

Investigate and verify applicant/resident information for accuracy

Notify applicants with the results of their application review

Maintain waiting list according the policy and procedure

Inform eligible applicants for their responsibilities and those of Housing Authority

Complete and maintain applicant files with appropriate information and documentation

Prepare and enter information into data processing system to obtain reports for approval

Perform miscellaneous job-related duties as assigned

The St Kitts Marriott Resort (Accounting Department)

Accounting Clerk/Admin. Assistant Dec 2011 – July 2013

Maintain excel register to update contracts

Advise DOF and GM when contracts are due for renewal

Ensure license and insurance documents are current

Manage storeroom by preparing an index system for permanent/rotating files

Obtain Home Leave quotes for DOF inline with policy and due dates per excel spreadsheet

Ensure adequate levels of day-to-day supplies are in stationary storeroom for finance dept.

Manage the supply of copy paper to all hotel departments

Temp. for General Cashier as teller when needed

Inter-company billing, invoice and statements preparation done weekly

Scan comps/invoices into company’s soft files for back-up purposes

Any other duties related to finance by request of DOF or SADOFA

The St Kitts Marriott Resort (Emerald Mist Spa)

Spa Concierge Dec 2010 – Dec 2011

Greet/welcome all guest to spa

Book and reconfirm appointments

Make confirmation calls at the end of shift

Take guest back to locker area for them to prepare for services

Post credit card payment to Opera program

Close POS by cash, credit or room charge

Print all reports at the end on shift

Coordinate appointments for weddings services

File medical forms, liability forms

Prepare spa menus

Ensure at the end of shift the lights are all turned off and sign out keys at LP department

Assist with any other duties

National Caribbean Insurance Company Ltd, (Claims Department)

Claims Representative May 2004 – June 2010

Ensure claim forms are eligible for claiming before being handed over for processing

Make data entries of claims in data system

Prepared correspondence: letters, settlement proposals, subrogation payments

Processed medical and motor vehicle claims both manually and electronically for approval by supervisor and check preparation

Prepared checks for mailing and for customer pick-up

Keep an updated log for check pick-up by customers

Liaised with overseas medical network to coordinate arrangements for clients seeking medical services overseas

Provided excellent face to face and telephone customer service to clients

Temp. for receptionist when needed

Prepared and get approval by department manager for stationary requisition weekly

File processed files of claims daily

Any other duties as requested

Education

Western Governors University

Salt Lake City, Utah, December 2018

Bachelor of Science Degree in Human Resources Management

University of Virgin Islands

St. Thomas, USVI, December 2016

Associates of Arts Degree in Business Management

Clarence Fitzroy Bryant College

Basseterre St. Kitts, June 2003

Diploma in Business Studies (Equivalent to Associates Degree)

Basseterre High School, Basseterre St. Kitts June 2001

High School Diploma (5 CXC General Passes)

Certification

HRCI aPHR Certification – pending

Skills and Training

Self-motivated, works independently

Strong Interpersonal Communicator

Fast Learner

Strong Analytical discipline: Detail oriented, Critical thinker,

Team Player

Strong customer service skills

Microsoft Suite: Proficient in Word and Excel, Power Point

Interests

Social Media Management/Content Creating

Traveling

Fitness and Wellness

Personal Development

References

Mrs. Mary Hughson

Administrator of Community Based Employment

The Arc Jefferson

adnok4@r.postjobfree.com

Teel: 716-***-****

Mr. Brendan Dirrane

Former – Director of Vocational Services and Business Development

The Arc Jefferson

adnok4@r.postjobfree.com

Tel: 617-***-****

Mrs. Sandra Petrillose

Retired – Administrator of Community Based Employment

The Arc Jefferson – Career Connections

Sackets Harbor, NY 13685

Tel: 315-***-****

Mrs. Michadia Veira-Donovan

Cash Management Specialist

Banco Popular

St Thomas VI

adnok4@r.postjobfree.com

Tel: 340-***-****

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