Relations Manager Marketing
Resume:
SAVISHKA NIMESH FERNANDO
ASSISTANT MANAGER RESERVATIONS
CAREER OVERVIEW
A passionate, hard working, keen and
optimistic person, who is eager to
expand both experiences and
knowledge of working in the Hospitality
Industry. Have an extensive
understanding and practical exposure of
the latest Hospitality management
service, customer service, Upselling
concepts and possess the ability to deal
with ambiguity and changing business
requirements. Ability to play a key role
in the arrival and stay of guests, making
sure they enjoy uplifting moments and
inspirational service throughout their
stay. Experienced in developing and
maintaining strong customer
relationships. Excellent communication,
customer service and interpersonal
skills, with a great ability to get along
with people from various walks of life.
A quick learner who can quickly absorb
new situations and communicate clearly
and effectively. Seeking to take the
next career step in a respected
organization dedicated to world class
quality to utilize a bland of my
experience & knowledge.
WORK EXPERIENCE
VISIT LANKA PVT LTD, NUGEGODA, SRI LANKA
Assistant Manager Reservations
2015 - 2019 (4 YEARS)
Maintaining an overall management style that follows company best practices. Make sure all the hotel reservations are in order & negotiating hotel rates. Completing tasks assigned by the general manager accurately and efficiently. Handling Group Reservations and FIT Inbound & Tour Costing and Making Itineraries. Ensuring a consistent standard of customer service & ensuring that health, safety, and security rules are followed.
D PAVILION INN, COLOMBO
Guest Relations Officer
2015 (6 MONTHS)
CONTACT DETAILS
#162, TNL Rd, Dampe,
Piliyandala, Sri Lanka.
adnoha@r.postjobfree.com
Welcomed guests as they arrive to the hotel.
Address customer complaints and escalate to Guest Relations Manager when needed & provided information about the hotel
Entered reservations to the hotel system
Anticipated guest needs and built rapport with customers & ensured compliance with health and quality standards
THE FORTRESS RESORT AND SPA
Star Service Agent
2014 - 2015 (6 MONTHS)
Greet guests upon arrival and made them feel welcomed. Administrate check-ins and check-outs.
Provided front desk services to guests & accommodated general and unique requests. Assigned rooms and took care of administrative duties. Being a source of information to guests on various matters such as transport and restaurant advice.
Diffused conflict or tense situations with guests
ANANTAYA RESORT AND SPA CHILAW, SRI LANKA
Head Receptionist
2014 (6 MONTHS)
CINNAMON BEY BERUWALA, SRI LANKA
Trainee Receptionist
2012 - 2013 (1 YEAR)
Supervised the professional greeting of clients and visitors, to the highest standards. Managed room reservations ensuring that the bookings team are processing all inquiries accurately.
Lead, monitored, motivated and inspired the team; provided guidance and support. Set up and maintained procedures and systems that are effective for the business. Produced, managed and operated the reception rota, checked future planned absences, planned cover and ensured overtime is provided when necessary REFERENCES
Mr. Vinoth Liyanage
Assistant General Manager,
Visit Lanka (Pvt) Ltd,
Sobalak Residencies,
#18 1/2, Poorwarama Road,
Nugegoda, Sri Lanka.
Phone +94-77-775-****
Mr. Ahamed Mushtaq,
Marketing Manager,
Anantaya Resort and Spa Chilaw,
Karukupane, Bangadeniya,
Chilaw, Sri Lanka.
Phone: +94-77-222-****
YANTRAWADUGE SAVISHKA NIMESH FERNANDO
EXTRA CURRICULAR ACTIVITIES
CORE COMPETENCIES
Customer focused and have a
commitment to delivering exceptional
levels of guest service.
Creative management professional
with significant experience in public
relations, communication and human
resource management.
MS Office proficient & thorough
knowledge & experience in Zhara,
Destinity, Opera & Smart Rest
hospitality management systems.
Ability to be part of a team, set
challenging standards, develop strong
partnerships, and lead others to
action.
Excellent Hospitality Skills &
proficient in English both in oral and
written English language.
Member of the School Cricket Team under 15,18 & 19 Member of the School Checkers Club
QUALIFICATIONS
Successfully completed the training program on Hotel Reception Sri Lanka Institute of Tourism & Hotel Management
Certificate Course in Pastry and Baking Prima Baking Training Centre Certificate Course in Airline Cabin Crew Delmege Academy of Languages & Skills SECONDARY EDUCATION ALETHEA INTERNATIONAL SCHOOL Successfully Completed the Pearson Edexcel International GCSE
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