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Customer Service and care Hotel management

Location:
Nairobi, Nairobi County, Kenya
Posted:
July 12, 2021

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Resume:

CURRICULUM VITAE

ANTONY GITAU GATHECHA

Email: adnogw@r.postjobfree.com

PERSONAL DETAILS

Gender : male

Religion : Christian

PHONE : +254*********

Language : English, Kiswahili and Arabic

CAREER OBJECTIVE

Seeking a position in an enabling environment where I can develop skills and obtain more knowledge and experience that will enable me face day to day challenges and solve business problems for enhancement of stakeholder value.

PERSONAL SKILLS

Hard working, self-motivated with high personal integrity.

Honest and ready to learn more.

A reliable and committed team player

EDUCATION BACKGROUND

2010 : East Africa Institute of Certified Studies

Certificate in computer packages

2004 : Kenya College of accountancy

Diploma Certificate in Association of Chartered Certified Account (ACCA)

2003 : Kenya College of accountancy

Completed Part One of Association of Chartered Certified Account (ACCA)

2002 : Kenya College of accountancy

Certificate in association of business executives (ABE)

2000 : Hotel and Restaurant Culinary Training College

Certificate of Hotel and management

1996-1999 : Kinale High School

Kenya Certificate of Secondary Education

1987 – 1995 : Ikuma Primary Education

Kenya Certificate of Primary Education

WORKING EXPERIENCE

2017- MAY 2019: FAIR VIEW HOTEL

POSITION: HOTEL MANGER

DUTIES

Supervise work at all levels (receptionists, kitchen staff, maids, office employees ) and set clear objectives

Plan activities and allocate responsibilities to achieve the most efficient operating model

Manage budgets, analyze and interpret financial information and monitor sales and profits

Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services

Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)

Deal with maintenance issues, shortages in staff or equipment, renovations.

Collaborate with external parties such as suppliers, travel agencies, event planners.

recruiting, training and supervising staff

managing budgets

maintaining statistical and financial records

2009– 2017: GULF CATERING COMPANY

POSITION: HOTEL CAPTAIN

RESPONSIBILITIES

Oversee personnel including receptionist, kitchen staff, and office employees.

Collect payments and maintain records of budgets, funds, and expenses.

Welcome and register guests once they arrive.

planning maintenance work, events and room bookings

handling customer complaints and queries

promoting and marketing the business

Ensuring compliance with health and safety legislation and licensing laws.

Resolve issues regarding hotel services, amenities, and policies.

Organize activities and assign responsibilities to employees to ensure productivity.

Create and apply a marketing strategy to promote the hotel’s services and amenities.

Coordinate with external parties including suppliers, travel agencies, and conference planners.

Evaluate hotel performance and ensure compliance with health and safety rules.

Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.

INTERESTS

Scrabble, basketball and making friends

Travelling, reading journals and newspapers, playing

REFEREES

Provided upon request

DECLARATION

I hereby declare that all statements made in the above application are correct to the best of my knowledge and belief.

Yours faithfully,

ANTONY GITAU GATHECHA



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