Member Team Service Manager
Resume:
Aerial Arms
Lyndon Station, WI *****
***********@*****.***
High-performing, driven sales professional seeking a sales management position. Using coaching, analytical, and relationship-building skills to develop, improve, and motivate a winning sales team. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Manager
Knuckleheads Trampoline Park - Wisconsin Dells, WI September 2013 to Present
• Promoting and organization events
• Setting individual sales targets with the sales team
• Meeting planned sales goals
• Tracking sales goals and reporting results as necessary
• Identify the ideal customers and how they relate to our products and activities
• Overseeing the activities and performance of the sales team
• Ongoing training of the sales team
Manager
Knuckleheads Indoor Amusement Park - Wisconsin Dells, WI September 2013 to Present
• Managed day-to-day operations, including supervision and assignment delegation for a 50+ member team.
• Recruited and hired qualified candidates to fill team vacancies.
• Executed new training initiative to improve skills and develop leaders from within.
• Led employee performance reviews and discussed improvement strategies with each team member.
• Recorded inventory and placed orders for food products and retail merchandise. Floor Model/Sales Associate
Hollister Co - Lake Delton, WI
March 2009 to August 2013
• Assembled product displays
• Assisted customers
• Gave style recommendations to customers
• Operated cash register
Education
Diploma
Wisconsin Dells High School
Central College - Pella, IA
Skills
• Sales professional
• Time management
• Excellent multitasker
• Strong communication skills
• Cash handling (10+ years)
• Training (8 years)
• Microsoft Word
• Inventory Management
• Leadership Experience (8 years)
• Supervising Experience (8 years)
• Customer Service (10+ years)
• Call Center
• Customer Support (10+ years)
• Customer Care (10+ years)
• Recruiting
• Sales Management
• Purchasing
• Event Planning
• Outside Sales
• Retail Management
• Account Management
• Business Development
• Microsoft Excel
• Sales
• Microsoft PowerPoint
• Microsoft Office
• Management (8 years)
Assessments
Supervisory Skills: Directing Others — Highly Proficient November 2019
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Customer Focus & Orientation — Expert
November 2019
Responding to customer situations with sensitivity. Full results: Expert
General Management Skills — Highly Proficient
December 2019
Performing business math, reading and interpreting P&L statements, and solving group scheduling problems.
Full results: Highly Proficient
Scheduling — Highly Proficient
December 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Customer service manager — Highly Proficient
June 2021
Managing customer service representatives and resolving customer issues Full results: Highly Proficient
Customer service — Highly Proficient
June 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Retail customer service — Highly Proficient
June 2021
Comprehending and responding to retail customer needs. Full results: Highly Proficient
Inside sales — Expert
June 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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