Human Resources Manager

DENNIS JACKSON

*** ********** **., *********, ** 36401

Cell: 251-***-**** - adnobi@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated HR professional with strong grasp of employment laws, compliance issues and benefits plans. Successfully introduces process improvements and staff-development initiatives to drive corporate goal attainment.

SKILLS

Human Resources Certification

Compensation and benefits

New employee orientations

Termination procedures

In-depth knowledge of HR Compliance

Project management

MS Office proficient

Team building

WORK HISTORY

09/2003 to 07/2013Human Resource NCO in Charge

United States Army – United States

Educated and advised employees on group health plans, benefits and retirement plans.

Developed company personnel policies, standard operating procedures and employee handbooks.

Built a comprehensive employee recruiting strategy. Developed and enforced company policy and procedures relating to all phases of human resources activity.

Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Developed innovative new-employee orientation programs, including safety training.

Conducted employment verifications and investigations. Trained, coached and mentored staff to ensure smooth adoption of new program. Maintained compliance with company requirements.

Prepared financial pages for presentation to senior management. Prepared daily, weekly and monthly situational reports for higher headquarters. Identified and resolved equipment shortages.

Delivered logistical support and verified that all deploying organizations had necessary supplies and equipment.

Directed logistical training procedures in accordance with military regulations. Supported senior ranking officials in logistics decision making. Directed the day-to-day logistical operations for a 8-employee organization. Drafted military and nonmilitary correspondence.

Developed and led training programs in preparation for combat. Wrote office job descriptions and directives.

Communicated urgent orders and directions effectively to team of 8 personnel. Documented and processed classified materials.

Tracked personnel and supplies within the company. Tracked and filed administrative paperwork and personnel folders. Maintained 100% accountability of all assigned equipment worth more than $2.5 million.

02/2002 to 09/2003Department Manager

Dillards Department Store – Prescott AZ

Promoted from salesman to Department Manager within 2 months. Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Hired, trained and evaluated personnel in sales and marketing. Planned budgets and authorized payments and merchandise returns. Increased profits through effective sales training and troubleshooting profit loss areas.

Completed profit and loss performance reports.

Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.

Managed staff of 30 sales associates, 7 team leaders and 2 assistant managers. 04/1999 to 02/2002Cell Site Manager

Spectrasit – Cary, NC

Coordinated installation of all new users and relocations of existing users. Read technical manuals and literature to stay abreast of new technology. Analyzed and interpreted complex data from multiple sources. Maintained documentation for all telecommunication systems, including equipment inventory and floor plans.

Researched and recommended network and data communications hardware and software.

Adapted and modified standard techniques, procedures and criteria to solve complex problems.

Performed telecommunication and networking business evaluations. Established data security plan.

Worked closely with network administrators and server engineers to ensure quality service.

Maintained appropriate environmental conditions in telephone equipment rooms. Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.

Ran and analyzed call processing flows and traffic studies to determine optimum configurations.

Performed network modeling and analysis.

Interpreted electrical schematics.

Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications. Monitored overall network performance.

Performed day-to-day monitoring, management, administration and support of alarm systems.

Identified poor quality lines and underutilized circuits. Identified service improvement opportunities.

EDUCATION

1999 Associate of Arts: Paralegal

Southern California International College - Brea, CA Emphasis in Business Law

CERTIFICATIONS

Human Resource Specialist

Supervisor Development Course

Manager Development Course

Action Officer Development Course

Contact this candidate