WILLIAM SANMARCO

Cell. 407-***-**** - adnoac@r.postjobfree.com

Summary of qualifications

Senior Hospitality Leader committed to Quality of Service, Diversity, and Teamwork. Extensive experience in hotel management, entertainment and conventions operations. Excellent partnering skills, ability to maintain excellent reporting system with high guest focused attitude, while achieving high guest satisfaction ratings. Strategic operational planning and forecasting abilities, with a creative problem-solving approach. Naturally motivated, high-energy and passionate professional who leads by example, delivering results and motivating teams under difficult conditions and/ or pressure.

Work experience

June 2018- 2020 Disney’s Coronado Grand Destino Resort

Guest Experience Manager - Catering and Facilities Manager

●Directly supervise a team of 50+ convention/facilities team members. Responsible for hiring, training, discipline, communication, performance management, retention, and department administration

●Responsible for equipment inventory, coordination of conference room repairs and vendors’ relationships.

●Responsible for all vendors communications and internal departments communication distribution and planning for all events and conference planning. Coordination and communication of operating vendors/departments convention load in/out and conference set up to ensure smooth service delivery and safety procedures are followed.

●Developed and implemented new Dock Master position profile and responsibilities for the Coronado Hotel Facility and Convention Center .

●Partnered with the Guest Show team on safety inspections and show ready evaluation for all convention rooms, front of house and back of house spaces.

●Developed a Pre and Post event walk through for exhibit companies and vendors, to ensure review and documentation of damages with proper cost allocation for repairs charged to events accounts.

●Oversees Prop room and use of props, in addition to purchasing new props. Assist with set up.

●Worked closely with Engineering to resolve any manor of facility repairs inside and outside of the Convention Center. Reviewed reports to ensure completion, and justify all action items have a completion date.

●Member of the Safety Committee which includes walking entire resort with General Manager and Safety Liaison peers to resolve any Safety challenge. With specific oversight to Air Walls, Convention Rooms, Loading Docks, Kitchen, and Guest and cast walkways.

●Perform daily walkthrough of floors to ensure cleanliness of Convention Ball Rooms and loading dock areas.

●Certified State of Florida Food Safety Manager (FSP)

2012 – 2018

Guest Experience Manager Front Office

●Relief Duty Manager responsible for

●Global WDW Bell Services Liaison. Representing Coronado Spring during meeting and roundtables

●Managed a team of 40 front office and bell-staff team member within established departmental budgets

●Responsible for the planning, staffing, and coordination of all convention’s group arrivals/departures, including convention parking events planning and coordination.

●Oversaw all administrative functions that included/ but not limited to; scheduling, payroll, counseling, and coaching.

●Coordinated routine maintenance and repair of all equipment to ensure proper guest show and to avoid an interruption of service

2016

Housekeeping Manager - Temporary Assignment

●Primary responsible for leading the housekeeping staff to continuous quality improvement; effectively utilizing daily inspections of all areas of responsibility and providing feedback and reviews to team members to address quality of service improvement and performance.

2006 - 2012 Disney‘s Yacht & Beach Club Resort

Guest Service Manager

●Provide leadership to cast members through the daily operation of the resort high-quality including coordinating staffing for the day to assure consistent, service.

●Basics Pilot launch team member for WDW. Awarded first resorts Basically Outstanding.

●Responsible for convention groups arrivals/departures. Convention pre-con front office representative and liaison.

●Plan and conduct pre-event and post-event meeting with clients, guests, and catering staff

●Functioned as an OPS Administration Leader responsible for daily leaders resort calls, guest reach-out, Work Brain, labor justification, Front Office & Concierge scheduler and cast recognition.

●Spearheaded Valet Arrivals implementation and Valet Quarterly Basics "walks" for CARS/BAGS Inc.

1

1994 – 2006 Disney’s Wilderness Lodge

B Bellman & Valet

●Task Force Opening Team: Developed and implemented Bell Service SOP.

●Time Team Specialist: Work Brain task force team member for the Wilderness Lodge (TA).

1992-1994 Disney's Contemporary Resort

Bellman & Valet

●Department Trainer

1988-1992 Steak And Ale Corporation

Lead Back of House Trainer

●Task Force Trainer opener for Kitchen team

●Opened various Concept restaurants under the Steak &Ale umbrella, including Key West Bar and Grill, JJ Muggs, Thurstons, Steak & Ale.

●Company’s youngest new concept trainer.

Education

1984 Mid - Florida Technical College Orlando, FL

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