Office Manager Duty
Resume:
Arunkumar.S
Email: adno6p@r.postjobfree.com
Mobile: +91-975**-*****
Profile:
I am sincere, loyal and dedicated individual who has a great deal of ambition. I love to learn, and get along well with others.
I am seeking a position where I can develop and excel in career. Academic Qualification:
M.B.A (Human Resource Management) 2009-2011
Passed out with 70.0%in Vinayaga Mission
University. B.Sc.(Hotel Management & Catering Science) 2003-2006
Passed out with 70.2% in M.G.R College of Arts and science, Hosur. Higher secondary 2002-2003
Completed in Sahayamadha Matriculation higher secondary school, Chengam with 75%.
S.S.L.C 2000-2001
Completed in V.D.S Jain Higher Secondary School with 72%. Work Experience:
Front Office Manager
Hash Six Hotels (PKA Poppys Hotel) – Coimbatore – 08 Nov 2017 to Till Date
To maximize rooms revenue given a RevPAR perspective To maximize hotel revenue through the implementation of individual & group inventory
Management and pricing strategies. Successfully produce the most efficient business mix whilst maximizing average rate to manage inventory through proper management of CRS, Internet point of sale.
Availability and price are maximised at all times React to any shortfalls against budget and co-ordinate implementation of tactical offers to support and monitor the reservations department.
Maintenance of Revenue Management Systems Responsible for devising the most competitive approach versus competition Utilise rate comparison reports to identify and react to pricing opportunities within the hotel.
Competitive sets Competitor pricing and knowledge for all market segments and seasonal rate positioning
Ensure yield exemptions are investigated and analysed and new business opportunities are identified
Gather and analyse statistics, yield information and all other relevant information in order to identify potential new business, markets and trends, and to minimise risk
Prepare a three-month market segment outlook and maintain on a daily basis by monitoring actual results versus forecast for plan achievement
Record and analyse all refused, lost, cancelled and waitlisted business for both Guest rooms and Conference & Banquet (C&B) meeting space
Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks
Ensure Team Members have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties
Manage staff performance in compliance with company policies and procedures
Manage and lead the Team through day-to-day operations, as well as strategically guide the Revenue department to achieve Team and organisational goals
Accommodation Manager – Pondicherry, Hosur.
TGI Hotels & Hospitality Services – 15 Sep 2015 – 31 Aug 2017.
To ensure all staff in Housekeeping and Front office departments comply with Hotel Policy regarding uniform and personal hygiene.
To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs.
Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
Regularly Inspect guest rooms, public areas, recreational area for cleanliness, appearance and also to make sure these areas are kept as per the hotels standard.
Ensuring that accommodation is clean well maintained and attractively presented.
Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.
Conduct meetings and training sessions as and when required.
Interview, hire, train, and at times take disciplinary actions on staff members.
Approving Duty rosters for housekeeping and laundry always taking into account the hotel status (Arrival / Departure / Occupancy).
Train staff on answering guest enquires about hotel policies and services.
Develop, monitor, and adjust sales and pricing strategies
Provide critical analysis of strategies, room's statistics and demand factors
Conduct competitive and demand analysis & Maintain distribution channel data integrity.
Strong Microsoft Office skills, specifically Excel.
Independently implements appropriate hotel inventory distribution strategy; maintains accurate rates and inventory allotments in the IDS/GDS/CRO and property PMS in a timely manner to promote rate parity throughout all booking channels.
Analyzes independently and determines whether hotel is effectively marketing itself across electronic distribution channels.
Ensure that all rooms statistics reports, including the Financial statement, and any other related reports are accurate and consistent
Perform revenue management service for a select group of hotels. & manage all aspects of rate & inventory management as outlined in the services contract.
Lead a team of Revenue assistants, providing direction on revenue management best practices, PMS/CRS/External Yield systems best practices, third party channel best practices.
Creates and manages the training program of new hires to the revenue management team. & prepare training materials, training schedules, and systems training for the team members.
Front office Manager
Asiana Place – Chennai. 06 July 2015 – 15 Sep 2015
Prepare monthly reports and budget for front office department.
Response for developing, review and implement of
established department standard operation procedures.
Responsible for departmental performance standards and objectives. Front office Manager
Grand Serenaa Resort –Pondicherry (Pre Opening). 02 Jan 2015 – 28 June 2015
Trains, cross –trains, and retrains all front office personnel.
Maintain working relationships and communicates with all departments.
Verifies that accurate room status information is maintained and properly communicated.
Resolves guest problems quickly, efficiently, and courteously.
Asst. Front Office Manager
Hotel Atithi, Pondicherry. 01 June 2014–05 Dec 2014.
Ensuring that the various reports required for the Day to Day Operation are completed accurately, and distributed to the Concerned Departments.
Second in command for FOM, and responsible for day to day FO activities. Assists the Front Office Manager in budgeting for the Front Office, planning and executing all activities for the smooth functioning of the department.
Lobby Manager
Hotel Atithi, Pondicherry. 30 April 2012–31 May 2014 Duty Manager
Hotel Atithi, Pondicherry. 20 April 2009–29 April 2012. Travel Desk Executive
Taj Connemara, Chennai. 02 April 2008 to 05 April 2009
Demonstrated excellent service and nominated for Most Complimented Staff of the year Award.
Supervised travel desk operations while ensuring compliance to front office standards and procedures. Acquired thorough knowledge of Fidelio Software used in the organization.
Successfully handled customer complaints and undertook corrective actions to ensure total satisfaction.
Front Office Assistant
Hotel Mass Pvt, Ltd. Pondicherry. 07 May 2006 – 30 March 2008.
In-charge of all Front office operations. &Attending Internal and external calls.
Responsible for Payment of Bills and all Company’s Petty Cash.
Updating the Guest Profile &Analyzing the Guest Complaints and Comments for the Department
Leisure pursuit:
Being Fascinated with Playing Cricket has been a part of player in District levels. Achievements:
Hotel Atithi:
Best Attendance Employee of the year 2010 & 2011.
Most Complimented staff of the year of 2010.
Personal:
Father Name : Santharaj.N
Date of Birth : 05 Mar 1986
Language Known : Tamil & English
Address : No.152, Raja Street, Chengam – 606 701
Reference : Mr. Raja, RDM, Accord – Puducherry.
Mr. Jayaraman, General Manager – Poppys Hotel
Declaration
I do hereby declare the information given in this resume is true to the best of my knowledge and belief.
S.ARUN KUMAR
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