Skyler Stapleton

I am a hard worker and love to learn! I take constructive criticism very well, and am very easily trainable as I learn fast. My wide variety of jobs has allowed me to interact with all age groups, ethnicities, cultures, and personalities so I am good with any type of customer!

Saint George, UT

adno18@r.postjobfree.com

208-***-****

Hard worker, very willing to learn. I take constructive criticism well, and am great with customer service. I enjoy speaking to people, and am confident in my ability to explain any situation. Authorized to work in the US for any employer

Work Experience

Patient Care Technician

Intermountain Healthcare - Saint George, UT

January 2020 to Present

I work as a patient care technician. My primary responsibilities include direct patient care, health unit coordination, and charting. When doing health unit coordination I admit/discharge patients, call doctors, schedule appointments, answer phones, and keep track of the visitors among other desk responsibilities. Administrative Assistant

Diamond Ranch Academy - Hurricane, UT

April 2019 to January 2020

I worked at the front desk. I answered calls from clients, service companies, and executives of the company. I did intakes and discharges of students. I also shipped items, and catalogued student items. I made student profiles, sent emails to parents, and made calls to whoever was needed. My duties also included ordering supplies, updating paper files, opening company mail, and welcoming guests. Cleaner/Clerical Assistant

Three Sisters Cleaning Services - Pocatello, ID

March 2016 to August 2018

At this job I cleaned both residential and company buildings. I also had experience working with invoices and customer support. I also took care of phone calls and job applications. I met with residents and often cleaned with the residents still in homes. I also did lawn care such as mowing, weed eating, and edging when needed.

CNA - Certified Nursing Assistant

Brookdale Senoir Living - Pocatello, ID

July 2017 to July 2018

I worked as a caregiver for a year at Brookdale. I started this position immediately after receiving my certification. This job gave me experience with caring for others, helping residents families and any visitors, giving tours, making beds and providing every day needs. Swim Instructor

Pocatello Recreation Center - Pocatello, ID

June 2016 to June 2016

This was a summer job that provided me with a lot of customer service experience. I worked five hours a day, four days a week in a pool teaching children ages three to eight how to swim. I also had to deal with some difficult parents, and very difficult young children. I had to be very quick on my feet and I had to learn how to solve problems very quickly as I had five to six young children in a pool at all times. Education

High School diploma in (Freshman in college starting August 2018) Pocatello High School - Pocatello, ID

September 2014 to May 2018

Skills

• Customer Service

Certifications and Licenses

CPR/AED

April 2020 to April 2023

First Aid

April 2018 to April 2020

Certified Nursing Assistant (CNA)

Assessments

Inside sales — Proficient

June 2021

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Customer focus & orientation — Expert

June 2021

Responding to customer situations with sensitivity Full results: Expert

Basic attention to detail — Proficient

June 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Call center customer service — Proficient

June 2021

Tests a candidate's ability to demonstrate customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

References:

Donna Barker: 208-***-****

Helena Shum: 208-***-****

Duane Shum: 208-***-****

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