Office Administrator Center Manager
Resume:
NAOME
MATLALA
PROFILE
I am highly Competent, hardworking
and reliable person. I am fully
computer Literate and well organized
and proactive in providing timely,
effective and accurate customer
service support to both internal and
external clients.
CONTACT
PHONE:
Address: Equestria Estate,
Winterburg Unit 50, Pretoria East
EMAIL:
adnnxf@r.postjobfree.com
Hobbies
Reading
Dancing
Singing
References:
Martie Smit: Call Center Manager
Charlot Randall: Mentor from
Unisa 084-***-****
Patsy Smith: Call Center Leader
EDUCATION
Motshegoa High School
Grade 12
Tshwane North College
N3 certificate- Computer Practice
N4 & N5 certificate-Public Relation
WORK EXPERIENCE
Customer Loyalty Consultant
Call Center Agent (April 2017 -March 2019
Manage large amounts of inbound and outbound calls in a timely manner. Identify customers’ needs and dispatch the relevant service provider to assist the client. Transferring calls to relevant Department
Service Provider Administrator (April 2019-Still Present) Handling the recruitment and daily management of Service Providers. Making weekly Service provider and Products Reports. Organize and schedule meetings and appointments. Develop and maintain a filing system, Photocopying, Scanning, Faxing and Printing of Documents. Handling Receptionist during breaks of our receptionist and off days
Unisa (Volunteer Office Administrator)
2005 February–2005 September
Ensuring all students assignments submitted by hand are allocated to the correct faculties. Assisting with printing, faxing, typing and scanning of documents
SKILLS
Communication Skills
Excellent Customer Care
Skill Microsoft Package
Time Management
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