Psychology, facilitation, EAP practitioner
Resume:
CURRICULUM VITAE OF MOLOKO FORTUNATE MANTHATA
Personal Information
Surname: Manthata
First name(s): Moloko Fortunate
Date of birth: 28 October 1993
Physical address: 4 Fern Court
Windsor East; Johannesburg
2194
Contact number: +27-76-667-****
Alternative contact number: +27-72-074-****
Email address: adnnx5@r.postjobfree.com
Nationality: South African
Home language: SePedi
Other languages: English, SeTswana, SeSotho
Marital status: Single
Driver’s license: Code 10 (C1) with own vehicle
Health status: No disabilities
Availability: Immediately
Number of dependants: One
Educational Qualifications
Secondary Education
1. Name of school attended: Sekeleka Secondary School Highest grade passed: Grade 12
Year passed: 2011
Tertiary Education
1. Name of institution: Let’s Study
Qualification enrolled for: Facilitator Training Course Year enrolled: 2020
2. Name of institution: Enterprises University of Pretoria Qualification obtained: Short Course in Employee Assistance Programme Year obtained: 2018
3. Name of institution: Midrand Graduate Institute (MGI) Qualification obtained: Bachelor of Psychology
Year obtained: 2015
4. Name of institution: Arise Business College
Qualification obtained: Certificate in Office Computing Year obtained: 2009
Competencies and Skills
• Confident in Microsoft Office Package; Internet; and Email use
• Good time management and excellent report writing skills
• Able to work independently and as part of a team
• Good communication (both written and verbal) skills and able to perform under pressure Employment History
1. Name of Institution: First National Bank (FNB)
Position: Fraud specialist
Duration: March 2021 – Current
Duties performed at First National Bank (FNB):
• Resolve customer queries efficiently, and within agreed timelines
• Ensure client investigation deadlines are met and keep client continually on the loop.
• Provide efficient administration of fraud cases
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Case follow-ups, Fraud mitigation
2. Name of Institution: First National Bank (FNB)
Position: Customer Service Consultant
Duration: July 2016 – March 2021
Duties performed at First National Bank (FNB):
• Assist clients with account-related enquiries; card cancellations; card activations; card transactions; and balances
• Assist clients with account maintenance advice of product knowledge; liaise with branches; and provide support for dispute queries
• Order cards and provide emigration education for customers
• I have since acquired skills and knowledge in customer service; telephone etiquette; effective communication; and active listening
3. Name of Institution: First National Bank (FNB)
Position: Volunteer Employee Wellbeing Ambassador
Duration: March 2018 – March 2019
Reason for leaving: End of volunteer period
Duties performed at First National Bank (FNB):
• Work within a corporate environment with employees to provide emotional support; containment; and do referrals
• Conduct psycho-educational sessions on Employee Assistance Programme and the wellbeing toolbox within the organisation
• I have since acquired skills and knowledge in professionalism; confidentiality; containment; and multitasking
3. Name of Institution: Student Support Centre (CTI Education Group) ZIZI Centre Autism School
Tshwane Rehabilitation Hospital
Eesterust Welfare Organization for the Aged (EWOFA) Steve Biko Academic Hospital (ACDISA)
Sungardens Hospice (SH)
Position: Student Registered Counsellor
Duration: February 2015 – December 2015
Reason for leaving: End of internship period/contract Duties performed at the abovementioned institutions:
• Student Support Centre (CTI Education Group)
o Provide trauma counselling (groups and individuals), and develop and implement interventions o I have since acquired skills and knowledge in trauma counselling; individual and group counselling; and empathic listening
• ZIZI Centre Autism School
o Provide training using Applied Behaviour Analysis (ABA) therapy to improve the social; communication; and learning skills of children with autism through positive reinforcement o I have since acquired skills and knowledge in consistency; patience; lesson planning; and ABA
• Tshwane Rehabilitation Hospital
o Provide individual counselling; basic psychological evaluation; pre and post research on wellbeing; attend multidisciplinary meetings for case presentation; and administrative duties o I have since acquired skills and knowledge in public speaking; research, and the MHSE test
• Eesterust Welfare Organization for the Aged (EWOFA) o Have caring conversations with the elderly; provide emotional support; and encourage effective aging
o I have since acquired skills and knowledge in empathy; positivity; and respect
• Steve Biko Academic Hospital (ACDISA)
o Basic play therapy; evaluation; fun activities; and caring conversations with the children o I have since acquired skills and knowledge in childcare; understanding non-verbal communication; and building rapport
• Sungardens Hospice (SH)
o Provide voluntary and confidential pre and post HIV testing and counselling o I have since acquired skills and knowledge in non-judgmental approaches and genuineness Referees
1. Contact person: Kedibone Tsherana
Relationship: Team Leader at First National Bank (FNB) Contact number(s): +27-74-311-****
Email address: adnnx5@r.postjobfree.com
2. Contact person: Nirveda Moodley
Relationship: Clinical Supervisor at Tshwane Rehabilitation Hospital Contact number(s): +27-83-452-****
Email address: adnnx5@r.postjobfree.com
3. Contact person: Diaan Bisogno
Relationship: Clinical Supervisor at Student Support Centre Contact number(s): +27-72-399-****
Email address: adnnx5@r.postjobfree.com
4. Contact person: Somisa Shingwenyana
Relationship: ABA Therapist at ZIZI Centre Autism School Contact number(s): +27-79-399-****
Email address: adnnx5@r.postjobfree.com
5. Contact person: Nomonde Hene
Relationship: Registered Counsellor at Sungardens Hospice (SH) Contact number(s): +27-81-089-****
Email address: adnnx5@r.postjobfree.com
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