PROFESSIONAL EXPERIENCE

RECEPTIONIST cum BARISTA

Seven Wellness Abu Dhabi, UAE

Dec. 2020 till present

Welcoming all visitors according to our Customer service standards; check temperatures of the clients entering the space as and when required.

Familiarise with the online system (MINDBODY) and update the system as required by management & clients.

Knowledgeable about products, services, programs and pricing (yoga classes, workshops, massage services, retail, etc).

Assist in client communication via whatsApp & social media platforms; respond when required in a professional manner.

Prepares all types of house beverages from coffee, tea, hot chocolate and smoothies.

Prepared RAW VEGAN menu items according to recipes and special requests and presentations.

Assist the reception staff & café team in maintaining health & safety standards behind the counter at all times.

Report to the Center Manager any maintenance issue that you make come across with the club interior and or cleaning equipment.

GUEST SERVICE ASSOCIATE

Emaar Entertainment LLC Dubai, UAE

May 2019 – April 2020

Managing the Airport Counter.

Adheres to the cash handling policies of KidZania.

Records and reports to the Management on all incidents, malfunctions, or customer complaints.

Knows and understands the activities and functions of Airport Counters, Migration areas, and Guest relation area.

Ensures daily check of the Airport counter, Migration, and guest relation desk to assure the correct operative conditions.

Ensures awareness and adherence to the Entry and Exit standard operation procedures.

Ensures cleanliness and safety of the assigned work station at all times.

Provides customers with a high level of service.

Completes other tasks as assigned by the Line Manager.

Adherence to Policies and Procedures:

Ensures professional image in line with the established grooming standards.

Ensures attendance by the shift schedule.

Behaves in line with the Code of Conduct Policy and refrains from inappropriate behavior especially in front of customers

Acts in line with the Health, Safety & Security procedures.

Adheres to the applicable company policies and procedures.

CUSTOMER SERVICE REPRESENTATIVE

Abu Dhabi, UAE

June 2014 - November 2017

Dealing with the customer within a pleasant, professional, and efficient manner providing best in class customer service and products. Ensure a high level of customer satisfaction and enhance the brand image to meet and exceed set standards.

Achieve group revenue target for daily, weekly, and monthly rentals for the branch.

Should maintain counter as per Thrifty International Standards. Image audit and operational audit.

Ensure that all documentation and system accuracy is maintained and relevant documents are obtained at the time of checkout and scanned clearly into the system.

Ensure that one continuously exceeds customer expectations from all customer touchpoints within the business. All customer queries are handled in a professional and timely manner.

Manage the pre-check-ins daily and ensure that the closing of rental is done without delay. Justification of unclosed rentals.

Manage the fleet availability at the branch at all times, especially while the branch manager is not available, to ensure walk-in targets are achieved

Ensure shift closing is done as per set standards and that there no variances. Vehicle inventory, manual docs, cash, etc., are properly handed over and acknowledged. To settle any variances within 24 hours.

SECRETARY cum RECEPTIONIST

Abu Dhabi, UAE

May 2009 - May 2014

Project a professional company image through in-person and phone interaction. Greet and assist visitors, clients, and vendors. Answer phones, direct calls and respond to inquiries.

Generate, amend documents such as inquiries, quotations, LPO’s, invoices, reports, memos, letters, and other presentation software such as Microsoft Office.

Prepare basic accounting like accounts receivables and payables as well as petty cash reports.

Perform administrative posts such as photocopying, faxing, and mailing. Open, sort, and distribute incoming correspondence, including faxes and email. Collect prices and maintain an inventory of office equipment and supplies. Send and receive delivered packages.

Organize responses to correspondence containing routine inquiries. File and retrieve organizational documents, records, and reports and maintain hard copy and electronic filing system.

Provide administrative support in each department to ensure that operations are maintained in an effective, up to date, and accurate manner. Sustain confidentiality in all aspects of client, staff, and agency information.

May conduct research, compile data and prepare papers for consideration and presentation to the Managing Director and staff. Other duties as assigned.

WAITRESS

Abu Dhabi, UAE

November 2007 - April 2009

Escorts customers to their table.

Inform customers of daily specials.

Prepare a bill that is itemized and includes the total meal costs and sales taxes.

Talk about the menu to patrons and answer all questions about menu items.

Stock service areas with suppliers such as coffee, food, and utensils.

Prepare hot, cold, and mixed drinks for patrons.

Take reservations.

Train new restaurant employees on the restaurant's culture and practices.

WAITRESS cum CASHIER

Abu Dhabi, UAE

April 2005 - May 2007

Maintain a high level of customer service.

Achieve sales targets as well as promotion.

Staff counters using micros and following the HACCP system.

Oversee and manage the inventory control of the unit.

Making the documentation for all the invoices.

Responsible for ordering and receiving the product during the operation.

Responsible to close the cash sales and drop in the safe box.

CUSTOMER SERVICE AGENT

INASAL CHICKEN BACOLOD

Quezon City, Philippines

Dec. 2004 – Feb. 2005

Greeting guests upon entry to the restaurant.

Assists the needs of all guests staying with the restaurant.

Answering phones.

Booking reservations, responding to emails, and electronic reservations.

Checking in new guests, checking out guests, answering questions.

Providing any necessary services to ensure a customer’s satisfaction.

SECRETARY

ENZIMA INTERNATIONAL

Malate Manila, Philippines

March-August 2002

Answer, screen, and transfer phone calls.

Receive and direct visitors and clients.

General clerical duties including photocopying, fax, and mailing.

Resolve administrative problems and inquiries.

Prepare written responses to routine inquiries.

Record, compile, transcribe, and distribute minutes of meetings.

Open, sort, and distribute incoming correspondence.

Maintain office supply inventories.

Coordinate maintenance of office equipment.

Coordinate and maintain records for staff, telephones, parking, and petty cash.

FOOD SERVER

BRAVO RISTORANTE CAFFEE BAR

Malate Manila, Philippines

June – December 2001

Full knowledge of all food and beverage offerings.

Review any changes to the menu and/or specials.

Greet and seats guests.

Bus tables as necessary.

Independent cashier.

Prepare and/or delivers the guest’s beverage order.

Promptly deliver guest’s food and beverage orders ensuring quality and accuracy.

Attend to guests during their entire dining experience.

Maintain cleanliness and organization of the restaurant and lounge area.

Complete all required side work.

SECRETARY

PURPLE OVEN

Cubao Quezon City, Philippines

June - December 2000

Implement and maintain office systems.

Maintain schedules and calendars.

Arrange and confirm appointments.

Organize internal and external events.

Handle incoming mail and other material

Set up and maintain filing systems.

Maintain databases.

Communicate verbally and in writing to answer inquiries and provide information.

Operate office equipment.

Manage office space.

SERVICE CREW

GREENWICH

Quezon City, Philippines

April - October 1999

Responsible in handling cash.

Front liner, assisting guest.

Suggestive selling of new products.

Meeting the average check and transaction count.

Meeting the target sales for the day.

Inventory of used materials and wastages.

Amanda C. Domingo

Mobile No. +971-**-***-****/54 503 7536

Email: adnnwk@r.postjobfree.com

PROFILE

Experience in telephone and face to face customer service with sales. Handling customer complaints and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.

CAREER OBJECTIVE

To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills.

SKILLS

Computer literate on MS Word, Excel, Outlook, POS and MINDBODY system.

Can easily understand instructions and can work under minimal supervision.

Can work independently and as a Team.

SEMINARS / TRAININGS

December 2019 - LEARNING THROUGH PLAY IN THE EARLY YEARS

January 2020 - CHILD OBSERVATION IN EARLY YEARS

February 2020 - DEVELOPING ENABLING ENVIRONMENT IN EARLY YEARS

AWARDS

September 2019 - EMPLOYEE OF THE MONTH (KIDZANIA Abu Dhabi, UAE)

EDUCATIONAL BACKGROUND

Bachelor of Arts Major in Communication Arts

Colegio De San Lorenzo

Quezon City, Philippines

2000

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