Student Assistant Program Coordinator
Resume:
Robert Landers
**** ******** ******** *********
Columbus, OH 43230
******************@*****.***
https://www.linkedin.com/in/robert-landers-6531b966/ Solution driven admission professional with experience supporting cross-functional teams in the development, documentation, and delivery of process innovation driving the attainment of business goals. An effective team player, relationship builder, and communicator who seeks opportunities to transform practices into cost- effective solutions leading to more efficient operations. Skill Highlights
Process Improvement Customer Service Organizational Skills
Attention to Detail Communication Technological Competency
Problem Solving Adaptability Integrity
Data Analysis Multi-tasking Self-starter Motivator Technical Skills
Technolutions Slate Microsoft Office Suite Adobe InDesign
Ellucian Colleague Intrinisik Informer Perceptive Imaging
Ellucian Recruit CollegeNET HTML/Liquid-Markup/CSS
TouchNet Marketplace Oracle PeopleSoft General Technology Maintenance Capital University (Columbus, Ohio)
Assistant Director of Admission Operations (July 2018 – Present)
Provide leadership to the Admission Department and cultivated the function of the department as an integrated team between Admission Counselors and Admission Operations.
Collaborate with external departments to meet and maintain cross-functional campus needs (I.T., Registrar, Financial Aid, Student Accounts, Marketing, Orientation, and Faculty).
Administer Admission system and workflow process improvements by replacing manual and inefficient processes with Slate digital technology.
Train co-workers and student staff in admission systems and shared best-practices. Direct student workers in supporting Admission Operations staff.
Process student admission decisions, both physical and electronic, for a majority of Capital’s student populations.
Boost Admission’s reporting accuracy by analyzing applicant and prospect data and verifying accuracy, cross-referencing systems.
Monitor and regulate interface transactions between Slate and Colleague using iData hub.
Improve Slate’s-CRM functionality by active engagement in statewide user forums (Ohio Slate User Group), attending Slate Summit and trainings, participating in webinars and researching Slate’s newest feature updates as they are released.
Manage electronic imports into Slate’s Database, including prospective student data, scholarships, Common Applications and electronic documents sent from Parchment and The Common App.
Manage and execute annual cycle updates for The Common Application and Slate CRM.
Prioritizing Admission leadership’s strategic enrollment management goals while maintaining FERPA compliance with all student records and interactions.
Slate Captain and technical support for Admission’s CRM conversion from Ellucian Recruit to Technolutions Slate.
Application and Communications Specialist (Oct. 2013 – June 2018)
Led collaborative effort with IMC (Integrated Marketing & Communications) to revitalize and update communication sequences for admitted and deposited students.
Researched, designed, and implemented electronic variation of admission office decision letters.
Processed admission decisions and scholarship data files into admission systems; communicated updates across campus departments.
Improved Admission’s database accuracy by analyzing, reconciling, and cross-checking reports from Ellucian Colleague and Entrinsik Informer.
Participated in the execution of student recruitment events and initiatives throughout the enrollment cycle.
Served as a back-up for the data processing area during periods of high-volume. Data Processing Coordinator (Aug. 2012 – Oct. 2013)
Processed admission documents to complete files and prepare for counselor review.
Managed all incoming mail, filed transcripts, and delivered campus parcels as required.
Entered enrollment deposits into admission office systems, and prepared a daily deposit report.
Communicated across multiple campus departments regarding student file information.
Supervised and delegated tasks to student workers in the data processing area. Ohio University (Athens, Ohio)
eLearning Ohio Specialist (Jan. 2012 – July 2012)
Processed applications from CollegeNET and entered student data into Intelliworks (and later Peoplesoft) CRM.
Administered and distributed all office correspondence, parcels, and fixtures throughout campus.
Processed and completed files, preparing them for counselor review.
Fielded incoming calls from prospective RN-to BSN students.
Responded to RN-to-BSN program inquiry e-mails and voicemails. Student Assistant (Nov. 2010 – June 2011)
Supported staff in Ohio University’s RN-to-BSN program, and Office of Regional Campuses.
Fielded incoming calls from prospective RN-to-BSN students, and sent out inquiry mailings.
Provided administrative support for regional campus students, to include probationary and delinquent notices.
Performed all administrative functions of customer service, in addition to formatting documents, organizing, planning, filing, and maintaining confidential records. Student Assistant/Program Coordinator (Sept. 2007 – Nov. 2010)
Provided wide range of administrative support to the Office of Diversity and Inclusion.
Audited office library cards and notified students of infractions and penalties.
Planned, organized and implemented multiple evening programs with a focus on diversity student engagement.
Fielded phone calls and e-mails for the Office of Diversity and Inclusion, and scheduled appointments with the director.
Supported positive Diversity and Inclusion relations with surrounding communities. Education and Accomplishments
Ohio University
Bachelor of Arts – Sociology; Bachelor of Arts – English Literature; Minor – Psychology Experience Columbus
Certified Tourism Ambassador (CTA)
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