Employment history

Sales Operations Coordinator (UFONE) (20th Feb. 2018 1st March 2018)

Regional Sales Coordination with channel (retailer, franchise, sale staff)– Daily reporting - Target punching - Stock issuance – Day to day analysis- Operation support- Data maintenance of the region.

Zonal Commercial Experience Manager (JAZZ previously known as MOBILINK) (Acting June 2016 to Feb. 2017)

Manage and Supervising 16 Franchise centers and over 700 Retail Outlets in Territory. Management role-- Retailer & Franchise Service Target Acquisition—Ensure Uplift of Commercial—Ensure sales & commercial targets—Handling Operational Requirements—Manage & Maintain quality of services, Enhance and managing NPS (Net Promoter Survey) & CFL (customer Feedback Loop) of Franchise Centers and Retails outlets, Staff Hiring, Firing & their training responsibilities.

Regional Commercial Operations Support (Jazz) (Sept. 2015 to Feb. 2017)

Multi-directional Coordination job among different teams- Business reporting, Analysis and forecasting- Project Management- Inventory Management- Decision making in line of action. Regional POC of all channels and franchises.

Experience Center Team Leader (Jazz) (April 2012 to Sep 2015)

Managed team of 10 Experience center executives, Business center performance reporting, service time management, staff training, staff counselling and business center management.

Experience Center Coordinator (Jazz) June 2008 to March 2012

Support ECEs in all operational issues, handle irritate customers, support in all trouble shouting GPRS, network and signal issue and coordinate, follow up with other teams.

Experience Center Executive (Jazz) Feb 2004 to May 2008

Customer Services at front desk, Complete knowledge of internal software applications, Team coordination and problem solving skills, Essential knowledge of MOBILINK policies and procedures, Providing new strategies regarding CC processes in order to facilitate customers more conveniently, VAS and product upselling, New prepaid and postpaid sale.

Deputy Secretary (Chamber of Commerce & Industry, Gujrat) Jan. 2000 to Feb. 2004

Handle office admin responsibilities and account, also act of public relationship manager, arrange meetings, exhibitions, coordinates with Government officials regarding trader’s local and foreign issues

Professional Qualification

Bachelor in ARTs from Punjab University

**Other certificates

Social Media Marketing (SMM)

Serve with smile 2014

Mobilink Experience for A Better Everyday 2014

The power of positive thinking 2013

Conveying professionalism 2013

Data to go 2012

Seal the Deal 2011

Know thy self-2011

Stress management 2010

Coach the coaches 2009

Culture of excellence 2008

Conscious incompetence 2008

Championing the customer 2006

Globalization, WTO & Pakistan’s Trade & Industry: Challenges and Opportunities 2004

Quality & Productivity in the Industrial Sector 2003

Enhancing Human Productivity and Management Skills 2002

NISAR AHMED

(: 0092-307-***-****

*: adnnu9@r.postjobfree.com

+: Gujrat, Punjab,

Pakistan.

Skills

Good communication- written

and oral, excellent

conceptual and analytical, Effective interpersonal.

Personality

Communicative

Punctuality

Creativity

Organized

Core Strengths

Trainer/Quick learner

Logical Solution provider

Curious & Informative

Project Management

Business Analysis & Reporting

Customer Relationship Mgmt.

Team Leader & Player

Service Quality Mgmt.

Time Management

Supervising/

Coordinator

Administration

Forward planner

Software Skills

Proficient in using Micro Soft Office

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